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White Paper Windows Phones and Unified Communications Gain a more solid understanding of UC, why it’s essential for your business today, and what makes Windows phones ideal for secure UC environments.

Tags: Collaboration, Microsoft Windows, Phone, Unified Communications, Worker

Sponsored by: Microsoft
Date: November 2009
Microsoft
Case Study Jeweler Moves to Online Services to Boost Productivity and Cut Costs by 90 Percent Learn how one jewelry retailer reduced infrastructure costs by 90 percent and e-mail support work by 80 percent using Microsoft Online Services.

Tags: Collaboration, Software, Online Communications, Microsoft Corp., Internet

Sponsored by: Microsoft
Date: September 2009
Microsoft
White Paper Streamline Your Business with Innovative Tools Take a look at how these real-life companies of various sizes now use Web-based solutions to thrive even in today's tough economic times.

Tags: Channel Management, Tool, Streamline, Remote Administration, Remote Access

Sponsored by: Citrix Online
Date: February 2009
Citrix Online
White Paper IBM WebSphere Portal for z/OS taps into System z, Web 2.0: Executive update See how to lower costs and extract value faster with more responsive, interactive and intuitive business applications from WebSphere Portal Version 6.1.

Tags: Application Servers, Web 2.0, Web, Software, Portals

Sponsored by: IBM
Date: December 2008
IBM
White Paper Sales 2.0: How Businesses are Using Online Collaboration to Spark Sales Examine the rising use of LinkedIn, Facebook, Twitter, and other social media apps by sales and marketing teams to gain a competitive advantage.

Tags: Online Collaboration, Sales, Sales Force Management, Sales Strategy

Sponsored by: Oracle
Date: August 2008
Oracle
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White Paper Microsoft Online Services Business Value This white paper describes the value of world-class, on-demand services that are provided by an industry leader, includes example cost savings for a typical deployment,...

Tags: Cloud Computing, Information Technology, License Management, Managed Hosting, Management

Sponsored by: Microsoft
Date: June 2009
Microsoft
Webcast Business Productivity Online Suite - Highly Secure and Reliable Cloud Services Learn about fully hosted productivity tools in the cloud with Microsoft® Business Productivity Online Suite (BPOS). With real time communication and collaboration tools, including, instant...

Tags: Business Customer, Business Productivity, Collaboration, Management, Strategic Planning

Sponsored by: Microsoft
Date: November 2009
Microsoft
Case Study Solution Provider Uses Hosted Services to Secure a Significant Deal With Retail Giant CROSSMARK helps retailers reach their sales objectives. When a large retail chain issued a request for proposal to update its product demonstration program in six...

Tags: Finance, Financing Startups, Microsoft Corp., Retail, Retail Company

Sponsored by: Microsoft
Date: June 2009
Microsoft
White Paper Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money Intelliem, an Internet-based company that provides technical consulting and enterprise-specific training, needed a new Web conferencing solution to meet growing customer demand for online delivery...

Tags: Collaboration, Web, Software, Office Suites, Microsoft Office Live Meeting

Sponsored by: Microsoft
Date: October 2007
Microsoft
White Paper CRM Your Salespeople Will Love CRM can provide companies of all types and sizes with significant benefits, but only if users adopt it. Therefore, winning over users and obtaining buy-in...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Oracle
Date: August 2007
Oracle
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White Paper Yankee Group: Software as a Service Dramatically Improves CRM Success This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how...

Tags: Advertising & Promotion, Software-as-a-service, Software As A Service (SaaS), Software, Sales Strategy

Sponsored by: Oracle
Date: February 2008
Oracle
White Paper It's All About the Salesperson: Taking Advantage of Web 2.0 Similar to how Web 2.0 applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople need comparable...

Tags: Advertising & Promotion, Web, Social Networking, Sales Strategy, Sales Force Management

Sponsored by: Oracle
Date: August 2008
Oracle
White Paper Best Practices in the Call Center: A Customer Touch-Point Methodology One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all...

Tags: Best Practice, Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Social CRM Comes of Age Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer...

Tags: Advertising & Promotion, Construction, CRM, Customer, Customer Relationship Management (CRM)

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Create Enduring Customer Relationships In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to become a...

Tags: Management, Oracle Corp., Relationship, Strategy

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Empowerment as a Growth Strategy There is a strong technology element to employee empowerment. All levels of management and customer-facing employees need to be empowered to serve the company on...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Empowerment, Enterprise Software

Sponsored by: Oracle
Date: January 2009
Oracle
Download Oracle CRM on Demand eBook Growth is the focus for many executives: increasing market share and revenue, lowering costs, acquiring new customers, and enhancing the value of existing customers. However,...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), E-books, Enterprise Software

Sponsored by: Oracle
Date: November 2008
Oracle
White Paper Self-Service That Really Serves Though still young, the self-service market has been rapidly evolving. While many organizations have not been satisfied with most systems' ability, self-service capabilities have finally...

Tags: Benefits, Human Resources, Oracle Corp.

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Choosing the Best CRM for Your Organization CRM buyers now have a wealth of deployment options available to them, providing unprecedented flexibility, cost-efficiency and business value. This gives organizations the power to...

Tags: Advertising & Promotion, Application Integration, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Oracle
Date: August 2007
Oracle
White Paper Seven Tips for Profiting from Lean Times with CRM With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals....

Tags: Advertising & Promotion, On-demand, Marketing, Managed Hosting, Enterprise Software

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Working the Way Salespeople Work While sales organizations can benefit greatly from mobile innovation, many mobile applications are complex and fail to consider the unique qualities of today's mobile devices,...

Tags: Advertising & Promotion, Marketing, Mobile

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Differentiate Your Company with Complete CRM This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Selling through a Slump Selling in a recession is tough. Salespeople know that better than anyone. Aggressively waiting for the phone to ring doesn't work. Neither does doing the...

Tags: E-books, Oracle Corp., Personal Technology

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Web 2.0 and Sales Process Management This report discusses how Web 2.0 systems and applications can support management of sales processes.

Tags: Internet, Oracle Corp., Sales, Sales Process, Sales Strategy

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper How Do You Evaluate Which On-Demand CRM Solution Is Right for You? You have analyzed your organization's business needs and determined that an on demand CRM solution will best meet your requirements. And you're not alone. Industry...

Tags: Advertising & Promotion, Oracle Corp., On-demand, Marketing, Managed Hosting

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Volume Activation Operations Guide Microsoft® Volume Activation helps Volume Licensing customers automate and manage the activation process. This document provides operational guidance for Volume Licensing customers who have deployed...

Tags: Microsoft Corp., Volume-license

Sponsored by: Microsoft
Date: June 2009
Microsoft
White Paper Volume Activation Technical Reference Guide This reference guide is for information technology (IT) implementers whose organizations are planning deployments of Volume Activation versions of the Windows® 7 and Windows Server®...

Tags: Information Technology, Management, Microsoft Corp., Microsoft Windows, Microsoft Windows 7

Sponsored by: Microsoft
Date: July 2009
Microsoft
White Paper Google Apps 2nd Wind ROI Case Study Nucleus Research conducted an ROI study with 2nd Wind Exercise and found that this 300-user specialty retail company achieved an ROI of 837% and a...

Tags: Finance, Google Apps, Google Inc., Managerial Accounting, ROI

Sponsored by: Google
Date: September 2009
Google
White Paper Should Your Email Live In The Cloud? A Comparative Cost Analysis According to Forrester, "Google is setting a new price floor on email and archiving costs." (Should Your Email Live In The Cloud? A Comparative Cost...

Tags: Analysis, Online Communications, Google Inc., Forrester Research Inc., Enterprise Software

Sponsored by: Google
Date: September 2009
Google
Case Study Microsoft Dynamics Customer Solution Case Study - Leading Financial Services Firm Implements New Software for Improved Client Service Learn how Microsoft Dynamics GP Financial Management Software can help you improve purchasing, budgeting, invoicing, forecasting, and inventory management so you can improve the productivity...

Tags: Financial Service, Financial Services, Management, Microsoft Corp., Microsoft Dynamics

Sponsored by: Microsoft
Date: July 2006
Microsoft
Webcast Momentum Webcast: Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM (Level 100) The growth of any business depends on creating a lasting positive impression and earning a customer's loyalty when closing a sale or resolving a customer's...

Tags: Advertising & Promotion, Software, Office Suites, Microsoft Office, Microsoft CRM

Sponsored by: Microsoft
Date: April 2007
Microsoft
Webcast Momentum Webcast: Drive Real-World Business Processes With Microsoft Dynamics CRM (Level 100) As the business landscape evolves, the traditional way people work together-in the office or in the field-looks very different today than it did just a...

Tags: Advertising & Promotion, Software, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: April 2007
Microsoft
Webcast Microsoft Dynamics Webcast: Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting (Level 100) Diversified enterprises often need tailored customer relationship management (CRM) solutions to reflect the sales processes in different lines of business (LOBs). However, consolidated pipeline forecasting...

Tags: Advertising & Promotion, Software, Sales Strategy, Sales, Microsoft Dynamics CRM

Sponsored by: Microsoft
Date: June 2007
Microsoft
Webcast Momentum Webcast: Drive Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit (Level 100) In years past, companies competed by being mostly product-centric. They organized their processes and resources based on the products and the systems that supported those...

Tags: Advertising & Promotion, Software, Operational Planning, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: September 2007
Microsoft
Case Study Microsoft Dynamics CRM Online - The Norris Group Case Study At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New...

Tags: Business Operations, Online Communications, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study Microsoft Dynamics CRM Online - The Linc Group Case Study The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, building a...

Tags: Advertising & Promotion, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the...

Tags: CRM, Enterprise Software, HP ProCurve, Microsoft Corp., Microsoft Dynamics

Sponsored by: Microsoft
Date: May 2008
Microsoft
Case Study Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study 1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company...

Tags: Advertising & Promotion, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. Employees at 22 locations serve the needs of residential, commercial, and industrial contractors....

Tags: Advertising & Promotion, Noble Trade, Microsoft Corp., Marketing, Enterprise Software

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Customer Satisfaction, Enterprise Software

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent For Devine Capital, the executive-level candidates with whom employees interact have high expectations. In turn, this drives the need to capture and use very detailed...

Tags: Candidate, Office Suites, Microsoft Outlook, Microsoft Office, Microsoft Dynamics CRM

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage As an executive-search consultancy, Lure Executive Services seeks to deliver high value. Employees interview client companies to learn about their businesses and goals. They also...

Tags: Competitive Advantage, Consultancy, Management, Microsoft Corp., Networking

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. This global presence created...

Tags: Advertising & Promotion, Agency, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Microsoft
Date: April 2008
Microsoft
Webcast Microsoft Dynamics Webcast: Take Relationship Management to a New Level With Microsoft Dynamics CRM (Level 100) Join Microsoft Dynamics® CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to...

Tags: Advertising & Promotion, Software, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: June 2008
Microsoft
Case Study Show Business Company Targets Key Data for Both Starring, Supporting Roles The Rogers & Hammerstein Organization (R&H) manages and administers musical theatrical licensing rights for the heirs of Richard Rogers, Oscar Hammerstein II, and many other...

Tags: Human Resources, Management, Microsoft Corp., Microsoft Dynamics, Recruitment & Selection

Sponsored by: Microsoft
Date: August 2008
Microsoft

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