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Key Strategies for Service Management Success in Today's Economic Environment
Learn proven methods to realize quick ROI and manage continuous improvements, consolidation, and more effective processes in your organization.
Sponsored by: Numara Software
Date: September 2009 |
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Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow's Challenges
What essential experience and skill sets must you be looking for when staffing your IT department? Industry leaders share their insights.
Sponsored by: SkillSoft
Date: January 2009 |
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Improving the Links Between IT and Consumer Service
See how listening to customers to identify problems benefits IT, while also helping your entire company drive improvements and seize new opportunities.
Sponsored by: SkillSoft
Date: January 2008 |
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Live Webcast: How American Cancer Society Cut the Cost of Audio Conferencing
Hear first-hand how the American Cancer Society cut out surprise costs and lowered its audio conferencing bill by nearly 50 percent.
Sponsored by: Citrix Online Audio, LLC
Date: October 2009 |
Citrix Online Audio, LLC |
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Fixing the Pain in Fax and Mail Automation: Discover the hard return in automating these time-intensive tasks
Discover the hard return in automating time-intensive mail and fax tasks, including how much it can save your business in time, money and hassles.
Sponsored by: Esker
Date: September 2008 |
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Why Print Management Matters
Print Management provides a breakthrough answer to today's top business challenge: reducing overhead without harming productivity. Jim Salzer of DocuAudit Intl. shows how Print Management...
Sponsored by: Xerox
Date: October 2009 |
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Discover What's Making Automated Accounts Payable a Reality
Read Making Automated Accounts Payable a Reality and learn about technology that delivers the benefits of paperless vendor invoice processing — either as a powerful...
Sponsored by: Esker
Date: February 2009 |
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Succession Planning: Five Costly Errors to Avoid
This white paper shows you how to avoid five of the most common --- and costly -- errors when embarking on a succession planning initiative....
Sponsored by: SumTotal Systems
Date: October 2009 |
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Panic slowly. Integrated disaster response and built-in business continuity
This paper offers insight to the CIO who is facing increased responsibility for the business and financial consequences of systems downtime. IBM's point of view...
Sponsored by: IBM
Date: September 2006 |
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Web Conferencing for Better Collaboration and Reduced Travel
"Tell me and I'll forget. Show me and I might remember. Involve me and I'll understand." Hear Robert P....
Sponsored by: Citrix Online
Date: October 2009 |
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| More Search Results Below | ||
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Outsourcing Information Technology
This White Paper is one of a series of papers that focus on key issues and important topics in the acquisition and management of Information...
Company: itmWEB
Date: February 1998 |
itmWEB |
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Metrics for IT Outsourcing Service Level Agreements A Service Level Agreement (SLA) is an essential part of any outsourcing project. It defines the boundaries of the project in terms of the functions... Company: Clarity Consulting | Clarity Consulting |
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Reducing the Costs of IS Through Insourcing We discovered many myths about total outsourcing, the practice of turning over the entire IS department to a vendor for a period of 7 to... Company: University of Houston | University of Houston |
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The Do's and Don'ts of Offshore Outsourcing
The software industry has sharply declined in the markets over the last three years. Softwaredevelopment companies departments saw a severe drop in their revenues and...
Company: US Technology
Date: January 2002 |
US Technology |
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How to Outsource: 4 Simple Steps to Success
The sluggish economy has made cost-cutting a top priority for most organizations, and IT is no exception. But saving money isn't the only reason to...
Company: Syntel
Date: June 2003 |
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Outsourcing ERP: A New Competitive Lever
To remain competitive and advance ERP to the next level, more and more leading companies are turning to outsourcing to reduce the Total Cost of...
Company: Cap Gemini Ernst & Young
Date: April 2003 |
Cap Gemini Ernst & Young |
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The IT Outsourcing Dilemma
This white paper provides executives critical considerations when examining the outsourcing of information technology. It explores the primary business benefits of outsourcing value and provides...
Company: Verizon Business
Date: June 2003 |
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Managing a Successful Outsourcing Implementation
Outsourcing relationships fail when viewed as short-term solutions, rather than part of long-term strategic plans. This paper details a five-steps to a successful outsourcing implementation....
Company: Amega Group
Date: January 2003 |
Amega Group |
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Managing an IT-Outsourcing Partnership in Asia Case Study: The Relationship Between a Global Outsourcing Company and its Global IT Services Supplier
This paper describes a case study of an AsianInformation Technology (IT) outsourcing partnership inthe discrete manufacturing industry. Interviews withbusiness and IT executives of both the...
Company: Tilburg University
Date: September 2002 |
Tilburg University |
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IT Outsourcing: Making It Work
Outsourcing is the contracting of a third party to manage a business process more effectively and efficiently than can be done in-house. The purpose of...
Company: Fujitsu
Date: February 2002 |
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Nine Document Management Risks
Document management, while offering numerous benefits for today’s public sector organization, is rife with risks, risks that must be managed to ensure a successful project....
Company: Unisys
Date: November 2003 |
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White Paper on Offshore Software Development in India: Part 1
This white paper talks about offshore software development in India. Outsourcing takes place when one company hands over operational responsibility for one or more of...
Company: SecureNode
Date: October 2003 |
SecureNode |
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Offshore Development Center
An Offshore Development Center or ODC is a dedicated development center, located outside the client’s premises, solely engaged in developing, testing and deploying software solutions...
Company: Infinique Technologies
Date: December 2002 |
Infinique Technologies |
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Ask Before You Outsource: Ten Critical Questions to Put to Potential Service Providers
As outsourcing becomes both more pervasive and mission-critical, the burning question is no longer “should I outsource?” but rather “what should I outsource, and to...
Company: Structure
Date: January 2001 |
Structure |
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Outsourcing Relationships: Why Are They So Difficult To Manage?
This white paper talks about factors contributing to outsourcing relationship problems. Although the parties enter into an outsourcing agreement with the intent to work well...
Company: Everest Group
Date: January 2002 |
Everest Group |
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Metrics and Incentives in Outsourcing: Driving Peak Performance
Metrics and incentives are an important component of outsourcing relationships, but as executives use outsourcing more strategically, these become more critical than ever. This research...
Company: Accenture
Date: September 2001 |
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Application Outsourcing options: What's right for your business?
Are routine tasks sapping up too many IT resources within your organization? Would these resources be better spent on areas that actually deliver strategic value?...
Company: ZDNet
Date: September 2004 |
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An Introduction to Managed Hosting
As more and more business is conducted online, you might see the Internet as potentially offering a cost effective way to manage customers, improve communications...
Company: Viatel
Date: October 2004 |
Viatel |
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The New Landscape: SAS 70 in the Sarbanes-Oxley Era
Outsourcing is a growing trend across industries, especially among multinational companies with multiple business units and locations. While outsourcing relationships offer many benefits, the current...
Company: Deloitte LLP
Date: October 2004 |
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Winning Strategies: Outsourcing at Thames Water As the largest water utility in the United Kingdom, Thames Water supplied 12 million customers across the 5,000-square-mile London and Thames Valley region. As a... Company: Accenture |
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Why Offshore Outsourcing Projects Fail
Information Technology (IT) projects can fail for any number of reasons and in most cases identifying one reason, or even a small group of reasons,...
Company: Global Sourcing Insights
Date: October 2004 |
Global Sourcing Insights |
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How to Manage the Outsourcing Relationship for Maximum Business Value
By outsourcing IT projects such as quality and performance testing, your company can increase the strategic value of its internal IT organization and cut IT...
Company: Mercury Interactive
Date: February 2005 |
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Outsourcing Testing – An overview
With competitive pressures compelling software development firms to cut costs and reduce time-to-market, there is a growing trend among developers to outsource their application testing...
Company: Agreeya
Date: December 2004 |
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White Paper - Technical Support Services
In today's competitive business and technology-oriented environment, the need for customer support is rising. The one thing that differentiates an organization from its competitors is...
Company: 24/7 Customer
Date: October 2004 |
24/7 Customer |
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White Paper Spotlight: "IT Outsourcing Essentials" Research Series from IT Consulting Int'l
Inside Volume I - "Collaboration Fundamentals: Preventing Client/Vendor Process Mismatch" * A Process Compatibility Matrix Diagram * Real Life Process Mismatch Examples * Visual...
Company: IT Consulting International
Date: November 2004 |
IT Consulting International |
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Business Transformation Outsourcing (BTO) and Section 404 Compliance This webcast explains Business Transformation Outsourcing (BTO) and Section 404 Compliance. Company: KPMG International | KPMG International |
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Preparing for Human Resources Business Transformation Outsourcing: Key Questions and Decisions
This paper highlights questions that organizations need to answer, and key decisions that need to be made during the early stages of what is called...
Company: IBM
Date: March 2005 |
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Preparing for Human Resources Business Transformation Outsourcing: Risk Mitigation Strategies
Making the decision to outsource human resource processes is a major step for many organizations. Once a company has decided to outsource one or more...
Company: IBM
Date: March 2005 |
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Managing Government and Healthcare IT Outsourcing in Europe: A Relationship Based Approach
This paper offers approaches and tools for successful IT outsourcing in the European market. It begins by presenting background on the European IT outsourcing market....
Company: IBM
Date: November 2004 |
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The 4 Ps: Politics, Policy, Performance & Procurement This webcast helps one gain valuable insights on current issues and trends in government, including the struggle between the federal government and the states over... Company: Better Management.com | Better Management.com |
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Case Study Schiesser: Outsourcing of Procurement Logistics Schiesser AG, headquartered in Radolfzell, is Germany's leading underwear specialist and on its way to becoming international market leader in the area of "close to... Company: University of St.Gallen | University of St.Gallen |
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Corporate foundation in building an Offshore Development Center Companies are increasingly looking at offshore suppliers for a variety of IT tasks. As more and more enterprises turn to offshore service providers for... Company: Agreeya |
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Automating the Complete Sales Cycle to Facilitate the Quote-to-Order Process: Evaluating the ROI of ChannelOnline
ChannelOnline is a suite of powerful, Web-based sourcing, quoting, order management, and e-commerce tools for VARs to integrate and streamline every aspect of the sales...
Company: CNET Channel
Date: February 2005 |
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Managing Relationship Equilibrium in Outsourcing
The intent of governance in outsourcing is to provide a mutually agreed-upon framework for the way a service provider and client will work together to...
Company: Hewlett-Packard (HP)
Date: December 2004 |
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How to Succeed in Outsourcing Application Development
Gartner Group estimates that over 40 percent of U.S. enterprises are sourcing IT services through a global delivery model. What lessons have they learned...
Company: Trigent
Date: May 2005 |
Trigent |
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