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White Paper Looking for a fast payback? 10 Minutes with Free Tool Can Save Thousands Looking for a fast payback? Spend just 10 minutes with this free online ROI tool and see how a simple technology refresh can save you...

Tags: Corporate Communications, Tool, Roi/Tco, Productivity, Marketing

Sponsored by: IBM
Date: November 2009
IBM
White Paper Selling through a Slump Prepare for the recovery with practical tips and experience-based wisdom from 11 of today’s top sales experts in this industry-by-industry playbook.

Tags: E-books, Oracle Corp., Personal Technology

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Working the Way Salespeople Work Get mobile software that works the way your salespeople work, one that streamlines tasks, encourages collaboration, and maximizes customer insight.

Tags: Advertising & Promotion, Marketing, Mobile

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Retailers' Response to the Global Economy Downturn — Enabling Immersive Shopping Experiences To survive today’s economy, retailers must innovate to serve customers more effectively using tightly integrated CRM software suites. Read why.

Tags: Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Management, Marketing

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Containing the Cost of Enterprise Databases while Boosting their Flexibility and Availability: Sybase ASE Cluster Edition Reign in the cost and complexity of database server management with a flexible approach combining consolidation, virtualization and grid deployment.

Tags: Data Management, Databases, Enterprise Software, Software, Sybase Adaptive Server Enterprise

Sponsored by: Sybase
Date: September 2009
Sybase
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Case Study Efficient Operations Help the American Red Cross Succeed in Its Mission In the face of a more difficult funding environment, the Greater Cleveland Chapter of the American Red Cross needed to lower overhead while maintaining its...

Tags: American Red Cross, Microsoft Corp., Microsoft Dynamics, Staffing

Sponsored by: Microsoft
Date: March 2009
Microsoft
Case Study Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions Customer Effective delivers Customer Relationship Management (CRM) solutions based exclusively on Microsoft Dynamics CRM. The Microsoft Gold Certified Partner uses the product to help customers...

Tags: Advertising & Promotion, Microsoft Gold Certified Partner, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: March 2009
Microsoft
Download Dynamics Webcast: How to Choose Between Hosted and On-Premise Customer Relationship Management Customer relationship management (CRM) is a company-wide business strategy focused on improving interactions with customers. Microsoft gives you the power of choice with both on-premise...

Tags: Advertising & Promotion, Software, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: April 2009
Microsoft
White Paper Customer Relationship Management: The Winning Strategy in a Challenging Economy As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: April 2009
Microsoft
Webcast Momentum Webcast: Grow Your Business With the Visibility to Capture More Sales Opportunities (Part 2 of 2) (Level 100) Join this informative and engaging tour of the features and benefits in the new version of Microsoft Dynamics CRM® 4.0. Microsoft Dynamics CRM offers you...

Tags: Advertising & Promotion, Software, Sales, Microsoft Dynamics CRM, Microsoft Dynamics

Sponsored by: Microsoft Tips
Date: March 2008
Microsoft Tips
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Case Study Pfizer Australia - CRM Package Boosts Tendering Capabilities for Pharmaceuticals Distributor Pfizer Australia is a major supplier of medicines and medical products to Australia's hospitals and healthcare groups. When the company's biggest customers put major contracts...

Tags: Benefits, Pricing, Pfizer Inc., Pfizer Australia, Microsoft Corp.

Sponsored by: Microsoft
Date: June 2009
Microsoft
Case Study Barclays Bank PLC - Bank Adopts Technology to Improve Customer Satisfaction and Promote Retention Barclays Bank PLC provides banking, investment banking, and investment management services throughout the world, including the Arabian Peninsula. After introducing consumer banking services in the...

Tags: Bank, Banking, Customer Satisfaction, Financial Services, Microsoft Corp.

Sponsored by: Microsoft
Date: May 2009
Microsoft
Presentation Welcome to the Microsoft Dynamics CRM Online Video Gallery Microsoft Dynamics® CRM Online equips business professionals with online and offline access to customer information through a full suite of marketing, sales and service solutions...

Tags: Corporate Communications, Software, Sales Strategy, Sales, Online Video

Sponsored by: Microsoft
Date: January 2008
Microsoft
Webcast Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM Microsoft Dynamics® CRM is one of the fastest growing CRM products in the market. In addition to the functionality you would expect from a world-class...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: March 2008
Microsoft
White Paper Multitenant CRM Enables Rapid Deployment, Flexible Foundation for US Dynamics Field Sales Team Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption...

Tags: Advertising & Promotion, Sales Team, Sales Strategy, Sales Force Management, Sales Force Automation (SFA)

Sponsored by: Microsoft
Date: October 2008
Microsoft
White Paper Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer...

Tags: Business Intelligence, CRM, CRM Solution, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study High-End Real Estate Company JBMRA Puts Brokers in Prime Position to Increase Sales with Microsoft Dynamics CRM Live JBMRA—Sperry Van Ness Institutional (JBMRA) specializes in the marketing of high-end real estate properties in the Unites States. Agents and brokers accessed the firm's Office...

Tags: Advertising & Promotion, Sales, Real Estate, Microsoft Dynamics CRM, Microsoft Dynamics

Sponsored by: Microsoft
Date: August 2009
Microsoft
Case Study Dental Imaging Company Speeds Time to Market with Hosted Microsoft Solution ORBIT Imaging, Inc. provides advanced digital imaging services of the teeth, face and jaws to physicians, dentists, and dental specialists. The startup company needed to...

Tags: Advertising & Promotion, ATI Technologies Inc., CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Microsoft
Date: September 2008
Microsoft
White Paper Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional This white paper describes how to use EFS with the Microsoft Dynamics® CRM clients for Outlook Compatibility Update on a computer running Microsoft Dynamics CRM...

Tags: Advertising & Promotion, Office Suites, Microsoft Windows XP Professional, Microsoft Windows XP, Microsoft Windows

Sponsored by: Microsoft
Date: June 2007
Microsoft
Webcast Microsoft Dynamics CRM - Leicester City Football Club Video Case Study Leicester City Football Club is a championship football club, having just received promotion from League 1. One of the big areas of concern for the...

Tags: Advertising & Promotion, Software, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: January 2009
Microsoft
Webcast Microsoft Dynamics CRM - Chill Factore Video Case Study Chill Factore is an indoor snow venue in northwest England modeled after Alpine resorts. Chill Factore implemented Microsoft Dynamics® CRM to track all transactions, purchases,...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: January 2009
Microsoft
Webcast Microsoft Dynamics CRM - Sports Organizations Video Case Study Learn why many professional sports organizations choose Microsoft Dynamics® CRM for success in all aspects of their business, most importantly, knowing who their customers are....

Tags: Advertising & Promotion, Software, Sales Strategy, Sales Force Management, Sales

Sponsored by: Microsoft
Date: January 2009
Microsoft
White Paper Microsoft Dynamics CRM - High 5 Sportswear Case Study High 5 Sportswear is an athletic apparel distributor based in the Pacific NW that faces the challenge of customer service reps having to blindly make...

Tags: Advertising & Promotion, Sales Strategy, Sales Force Management, Sales, Microsoft Dynamics CRM

Sponsored by: Microsoft
Date: May 2008
Microsoft
Case Study Microsoft Dynamics - Total Case Study Total Structures, Inc. gets support from Microsoft Dynamics® CRM Online to enhance sales force productivity.

Tags: Microsoft Corp., Microsoft Dynamics, Sales, Sales Force, Sales Force Management

Sponsored by: Microsoft
Date: August 2008
Microsoft
Case Study Business Success - Microsoft Dynamics CRM Online Customer Showcase Read the following stories to see how businesses have achieved consistent and measureable improvement in their everydaybusiness processes in marketing, sales and customer service through...

Tags: Advertising & Promotion, Showcase Inc., Sales Strategy, Sales, Microsoft Dynamics CRM

Sponsored by: Microsoft
Date: December 2008
Microsoft
Webcast Dynamics CRM Data Reduction Systems Webcast Data Reduction Systems is a document management company, specializing in information management services for companies of all sizes. After a failed salesforce.com deployment, Data Reduction...

Tags: Advertising & Promotion, Strategy, Software, Microsoft Dynamics CRM, Microsoft Dynamics

Sponsored by: Microsoft
Date: September 2009
Microsoft
White Paper Microsoft Dynamics Software-plus-Services: Bringing it all together The software-plus-services approach from Microsoft combines the best aspects of client software, on-premise servers, and services delivered over the Internet. Learn how Microsoft Dynamics business...

Tags: Business Operations, Internet, Management, Microsoft Corp., Microsoft Dynamics

Sponsored by: Microsoft
Date: June 2008
Microsoft
White Paper Coating Excellence International - Manuafacturer Gains Real-Time Production Data, Reduces Licensing Costs by 15 Percent Coating Excellence International (CEI) manufactures high-quality, flexible-packaging products using environmentally friendly practices. To continue to enhance its quality and efficiency, CEI needed to provide its...

Tags: Coating Excellence International, Software, Productivity, Microsoft SQL Server 2008, Microsoft Dynamics

Sponsored by: Microsoft
Date: May 2009
Microsoft
Webcast Internet Lead Capture: CRM Product Demo This demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM.

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Internet

Sponsored by: Microsoft
Date: September 2009
Microsoft
White Paper Optimizing and Maintaining Microsoft Dynamics CRM 4.0 This white paper details techniques, considerations, and best practices for optimizing and maintaining the performance of Microsoft Dynamics CRM 4.0 implementations.

Tags: Human Resources, Microsoft Corp., Microsoft Dynamics, Microsoft Dynamics CRM, Performance Management

Sponsored by: Microsoft
Date: June 2009
Microsoft
White Paper Developing ISV Applications using Microsoft Dynamics CRM 4.0 Microsoft Dynamics CRM supports a wide range of business applications with the essentials required for building, delivering, and maintaining these applications in a multi-tenant SaaS...

Tags: Advertising & Promotion, Software, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: May 2008
Microsoft
White Paper The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success An organization's ability to respond quickly to changing customer demands and competitive landscapes is paramount not only to its success, but to its survival. Finding...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: September 2009
Microsoft
White Paper Ricoh Storage and Management Solutions Storing and managing information in the workplace has never been a bigger challenge. With companies struggling to keep track of both paper and electronic files,...

Tags: Document Management, Enterprise Software, Finance, Groupware, Managerial Accounting

Sponsored by: Ricoh
Date: March 2007
Ricoh
White Paper Measuring the Business Impact of Support Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured — despite the influence of support on higher...

Tags: Citrix Systems Inc., Finance, Marketing, Operational Accounting, Product Marketing

Sponsored by: Citrix Online
Date: July 2008
Citrix Online
White Paper Streamline Your Business with Innovative Tools Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost...

Tags: Channel Management, Tool, Streamline, Remote Administration, Remote Access

Sponsored by: Citrix Online
Date: February 2009
Citrix Online
White Paper People + Processes + Technology: Creating a Winning Formula for Customer Support You might have the world's best support professionals or the most sophisticated technologies - but if you don't effectively combine the two, your service and...

Tags: Citrix Systems Inc.

Sponsored by: Citrix Online
Date: October 2009
Citrix Online
White Paper Privileged Access Lifecycle Management: How PALM Refines Strategy for Enterprise IT Strengthening security, maintaining compliance, and achieving efficiencies and economies of scale are top-of-mind issues for enterprise IT executives. In this paper, IDC analysts examine the...

Tags: Access Management, BeyondTrust, Information Technology, Lifecycle Management, Microsoft Access

Sponsored by: BeyondTrust
Date: October 2009
BeyondTrust
White Paper From Trust to Process: Closing the Risk Gap in Privileged Access Control In this whitepaper, Enterprise Management Associates (EMA) examines this critical issue in IT security administration in light of the BeyondTrust approach to helping businesses move...

Tags: Access Control, BeyondTrust, Human Resources, Policies And Procedures, Regulatory Compliance

Sponsored by: BeyondTrust
Date: October 2009
BeyondTrust
White Paper Containing the Cost of Enterprise Databases while Boosting their Flexibility and Availability: Sybase ASE Cluster Edition It is time for enterprises to radically rethink the way they deploy databases and look for technology that will help them find an affordable path...

Tags: Data Management, Databases, Enterprise Software, Software, Sybase Adaptive Server Enterprise

Sponsored by: Sybase
Date: September 2009
Sybase
Case Study Solution Provider Uses Hosted Services to Secure a Significant Deal With Retail Giant CROSSMARK helps retailers reach their sales objectives. When a large retail chain issued a request for proposal to update its product demonstration program in six...

Tags: Finance, Financing Startups, Microsoft Corp., Retail, Retail Company

Sponsored by: Microsoft
Date: June 2009
Microsoft
Case Study Jeweler Moves to Online Services to Boost Productivity and Cut Costs by 90 Percent REEDS Jewelers is a full-service jewelry retailer operating online and in 16 U.S. states. To be successful, REEDS needs fast, accurate information exchange between corporate...

Tags: Collaboration, Software, Online Communications, Microsoft Corp., Internet

Sponsored by: Microsoft
Date: September 2009
Microsoft
Webcast Business Productivity Online Suite - Communicate Success Learn how to boost your team's productivity and collaboration with the Microsoft® Business Productivity Online Suite (BPOS). With instant messaging, email, video conferencing, shared calendars,...

Tags: Business Productivity, Collaboration, Management, Microsoft Corp., Strategic Planning

Sponsored by: Microsoft
Date: November 2009
Microsoft
Webcast Business Productivity Online Suite - Highly Secure and Reliable Cloud Services Learn about fully hosted productivity tools in the cloud with Microsoft® Business Productivity Online Suite (BPOS). With real time communication and collaboration tools, including, instant...

Tags: Business Customer, Business Productivity, Collaboration, Management, Strategic Planning

Sponsored by: Microsoft
Date: November 2009
Microsoft
White Paper Systems Management in Healthcare Top 12 Best Practices This white paper outlines best practices for systems administration and IT professionals in healthcare environments. Based on real-life experiences of IT professionals in the medical...

Tags: Best Practice, Health Care, IT Professional, Kace, Systems Management

Sponsored by: KACE
Date: July 2009
KACE
White Paper Windows 7: Tips and Best Practices for Simplified Migration This white paper outlines best practices for systems administration and IT professionals in healthcare environments. Based on real-life experiences of IT professionals in the medical...

Tags: Best Practice, IT Professional, Kace, Microsoft Windows, Microsoft Windows 7

Sponsored by: KACE
Date: October 2009
KACE

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