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Case Study Ingersoll Rand Increases Business Agility With Microsoft Online Services Find out where Ingersoll-Rand turned when it needed technologies to optimize its infrastructure and address challenges to improve its business.

Tags: Business Operations, Corporate Law, Finance, Financial Accounting, Ingersoll-Rand

Sponsored by: Microsoft
Date: May 2009
Microsoft
White Paper BPM and SOA: Better Together This IBM-sponsored white paper explains how the standards-based modeling, monitoring, connectivity, and process integration tools that comprise IBM's Process Integration suite are allowing companies to...

Tags: BPM, Strategy, Software, SOA, Service-Oriented Architecture (SOA)

Sponsored by: IBM
Date: October 2009
IBM
White Paper Retailers' Response to the Global Economy Downturn — Enabling Immersive Shopping Experiences To survive today’s economy, retailers must innovate to serve customers more effectively using tightly integrated CRM software suites. Read why.

Tags: Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Management, Marketing

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Driving IT Help Desk Efficiency with Customer-Centric Remote Support Download this paper to learn why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce. (Citrix Online)

Tags: Citrix Systems Inc., Information Technology, Remote Administration, Remote Support

Sponsored by: Citrix Online
Date: October 2008
Citrix Online
White Paper It's All About the Salesperson: Taking Advantage of Web 2.0 Take a closer look at a new breed of social applications that complement traditional CRM systems to help salespeople close more deals more quickly.

Tags: Advertising & Promotion, Web, Social Networking, Sales Strategy, Sales Force Management

Sponsored by: Oracle
Date: August 2008
Oracle
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Case Study Ingersoll Rand Increases Business Agility With Microsoft Online Services Ingersoll-Rand Company Limited is a $13 billion global diversified industrial corporation. The company conducts manufacturing and assembly operations in 29 plants in the United States;...

Tags: Business Operations, Corporate Law, Finance, Financial Accounting, Ingersoll-Rand

Sponsored by: Microsoft
Date: May 2009
Microsoft
Case Study Solution Provider Uses Hosted Services to Secure a Significant Deal With Retail Giant CROSSMARK helps retailers reach their sales objectives. When a large retail chain issued a request for proposal to update its product demonstration program in six...

Tags: Finance, Financing Startups, Microsoft Corp., Retail, Retail Company

Sponsored by: Microsoft
Date: June 2009
Microsoft
White Paper CRM Your Salespeople Will Love CRM can provide companies of all types and sizes with significant benefits, but only if users adopt it. Therefore, winning over users and obtaining buy-in...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Oracle
Date: August 2007
Oracle
White Paper Choosing the Best CRM for Your Organization CRM buyers now have a wealth of deployment options available to them, providing unprecedented flexibility, cost-efficiency and business value. This gives organizations the power to...

Tags: Advertising & Promotion, Application Integration, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Oracle
Date: August 2007
Oracle
White Paper It's All About the Salesperson: Taking Advantage of Web 2.0 Similar to how Web 2.0 applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople need comparable...

Tags: Advertising & Promotion, Web, Social Networking, Sales Strategy, Sales Force Management

Sponsored by: Oracle
Date: August 2008
Oracle
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White Paper Sales 2.0: How Businesses are Using Online Collaboration to Spark Sales A new set of business practices are slowly but steadily starting to creep into the way companies sell their wares to customers. This new trend...

Tags: Online Collaboration, Sales, Sales Force Management, Sales Strategy

Sponsored by: Oracle
Date: August 2008
Oracle
White Paper Seven Tips for Profiting from Lean Times with CRM With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals....

Tags: Advertising & Promotion, On-demand, Marketing, Managed Hosting, Enterprise Software

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Differentiate Your Company with Complete CRM This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper How Do You Evaluate Which On-Demand CRM Solution Is Right for You? You have analyzed your organization's business needs and determined that an on demand CRM solution will best meet your requirements. And you're not alone. Industry...

Tags: Advertising & Promotion, Oracle Corp., On-demand, Marketing, Managed Hosting

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper The Top 10 Secrets to Using Data Mining to Succeed at CRM Companies that have successfully used data mining to boost their CRM efforts have a wealth of experience to share. This white paper provides 10 tips...

Tags: Advertising & Promotion, Software, Marketing Research, Marketing, Enterprise Software

Sponsored by: SPSS
Date: June 2009
SPSS
White Paper Increasing marketing campaign profitability with predictive analytics Discover how predictive analytics can help your company move from large, unfocused marketing campaigns with low response rates to smaller, targeted campaigns that help you...

Tags: Marketing, Marketing Research, Predictive Analytics, SPSS Inc.

Sponsored by: SPSS
Date: June 2009
SPSS
White Paper The Future Sales Force - A Consultative Approach If your company uses a contact management or customer relationship management (CRM) system, you need to ask one additional key question. Does your CRM or...

Tags: Contact Management, Sales, Sales Force, Sales Force Management, Sales Process

Sponsored by: Microsoft
Date: September 2004
Microsoft
Webcast Momentum Webcast: Drive Real-World Business Processes With Microsoft Dynamics CRM (Level 100) As the business landscape evolves, the traditional way people work together-in the office or in the field-looks very different today than it did just a...

Tags: Advertising & Promotion, Software, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: April 2007
Microsoft
White Paper Microsoft Dynamics RoleTailored Interface Business Productivity Microsoft believes that the key to helping businesses become more agile and productive in the global economy is to empower individual workers -- giving them...

Tags: Business Operations, Strategy, Strategic Planning, Research & Development, Productivity

Sponsored by: Microsoft
Date: March 2007
Microsoft
Case Study Financial Services Company Gains Improved Sales Performance With Easy-to-Use Solution Security Benefit is a growing financial services company with more than 790 employees. Headquartered in Topeka, Kansas, the company's outside sales team operates from remote...

Tags: Financial, Financial Service, Microsoft Corp., Sales, Sales Force Management

Sponsored by: Microsoft
Date: January 2008
Microsoft
Case Study Teachers Association Turns to Centralized Data Repository to Improve Member Service The California Teachers Association (CTA) serves 350,000 members. It provides a full range of offerings, including the improvement of teaching conditions, representation in the political...

Tags: Advertising & Promotion, California Teachers Association, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Microsoft Tips
Date: April 2008
Microsoft Tips
Webcast Microsoft Dynamics Webcast: Developing a High Performance Sales Team With Microsoft Dynamics CRM 4.0 Organizations like yours have been continually challenged to grow revenues, achieve higher quotas, and increase customer loyalty to stay competitive. Now businesses across the United...

Tags: High-performance, Microsoft Corp., Microsoft Dynamics, Microsoft Dynamics CRM, Sales

Sponsored by: Microsoft Tips
Date: January 2008
Microsoft Tips
Case Study Microsoft Dynamics CRM Online - The Norris Group Case Study At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New...

Tags: Business Operations, Online Communications, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study Microsoft Dynamics CRM Online - The Linc Group Case Study The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, building a...

Tags: Advertising & Promotion, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the...

Tags: CRM, Enterprise Software, HP ProCurve, Microsoft Corp., Microsoft Dynamics

Sponsored by: Microsoft
Date: May 2008
Microsoft
Case Study Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service Jones Lang LaSalle, a real estate management services company, has 160 offices and 28,000 employees in 50-plus countries. The firm's staffers used eight different tools...

Tags: Advertising & Promotion, Software, Real Estate, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: June 2008
Microsoft
Case Study Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. This global presence created...

Tags: Advertising & Promotion, Agency, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study NBA Basketball Team Scores With Sales Force Automation Tool The Portland Trail Blazers' organization sells tickets to 41 home basketball games as well as an estimated 250 additional events per year. With professional sports,...

Tags: CRM, Team, Software, SFA, Sales Strategy

Sponsored by: Microsoft
Date: April 2008
Microsoft
Webcast Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management System Determining the right customer relationship management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: February 2009
Microsoft
Case Study Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions Customer Effective delivers Customer Relationship Management (CRM) solutions based exclusively on Microsoft Dynamics CRM. The Microsoft Gold Certified Partner uses the product to help customers...

Tags: Advertising & Promotion, Microsoft Gold Certified Partner, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: March 2009
Microsoft
White Paper Customer Relationship Management: The Winning Strategy in a Challenging Economy As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: April 2009
Microsoft
Webcast Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM Microsoft Dynamics® CRM is one of the fastest growing CRM products in the market. In addition to the functionality you would expect from a world-class...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: March 2008
Microsoft
Webcast Microsoft Dynamics Webcast: Increase Sales Productivity by Creating a Connected and Collaborative Sales Force (Level 100) Find out how you can get the sales solution of the future today. In this webcast, you learn how creating a connected, collaborative sales team...

Tags: Connected Corp., Microsoft Corp., Microsoft Dynamics, Sales, Sales Force

Sponsored by: Microsoft
Date: September 2008
Microsoft
White Paper Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accuracy of their work. For two years, Service Repair Solutions used...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: July 2008
Microsoft
White Paper Multitenant CRM Enables Rapid Deployment, Flexible Foundation for US Dynamics Field Sales Team Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption...

Tags: Advertising & Promotion, Sales Team, Sales Strategy, Sales Force Management, Sales Force Automation (SFA)

Sponsored by: Microsoft
Date: October 2008
Microsoft
White Paper Raymond James Financial to Provide CRM Solution, Distribute Best-Practices Workflow Raymond James Financial employs over 3,000 financial advisors, 75 percent of whom are independent contractors. To attract and keep well-to-do clients, these advisors must apply...

Tags: Advertising & Promotion, Software, Raymond James Financial Inc., Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: August 2009
Microsoft
Case Study Dental Imaging Company Speeds Time to Market with Hosted Microsoft Solution ORBIT Imaging, Inc. provides advanced digital imaging services of the teeth, face and jaws to physicians, dentists, and dental specialists. The startup company needed to...

Tags: Advertising & Promotion, ATI Technologies Inc., CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Microsoft
Date: September 2008
Microsoft
White Paper Improving Sales Productivity: An Opportunity for Sales and IT Leadership The focus of this white paper discusses key factors in sales team productivity, including what helps improve efficiency (increasing selling time) and effectiveness (getting better...

Tags: Information Technology, Sales, Sales Force Management, Sales Strategy, Sales Team

Sponsored by: Microsoft
Date: April 2008
Microsoft
White Paper Microsoft Dynamics CRM - High 5 Sportswear Case Study High 5 Sportswear is an athletic apparel distributor based in the Pacific NW that faces the challenge of customer service reps having to blindly make...

Tags: Advertising & Promotion, Sales Strategy, Sales Force Management, Sales, Microsoft Dynamics CRM

Sponsored by: Microsoft
Date: May 2008
Microsoft
Webcast Internet Lead Capture: CRM Product Demo This demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM.

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Internet

Sponsored by: Microsoft
Date: September 2009
Microsoft
Webcast New Frontiers for CRM Data For many hospitality organizations, a Customer Relationship Management (CRM) tool is a straightforward way of collecting and storing data about guests. But did you know...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: September 2009
Microsoft
White Paper The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success An organization's ability to respond quickly to changing customer demands and competitive landscapes is paramount not only to its success, but to its survival. Finding...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: September 2009
Microsoft
White Paper Selling Smarter in 2009 and Beyond with Remote Selling Discover how to increase sales efficiency and productivity with fewer resources. ...

Tags: Citrix Systems Inc., Collaboration, Internet, Sales, Sales Force Management

Sponsored by: Citrix Online
Date: October 2009
Citrix Online
Resource Center 5 Essential Strategies for Making the Right First Impression It's no easy task securing the full attention of decision makers, even for just a few minutes.This new eBook identifies 5 essential strategies for creating...

Tags: Citrix Systems Inc., E-books, Management, Personal Technology, Sales

Sponsored by: Citrix Online
Date: October 2009
Citrix Online
White Paper Optimizing Sales Messaging: The Impact of What You Say on Sales Performace Is what you say as important as what you sell? Download the CSO Insights research report to view the results of their recent survey...

Tags: Citrix Systems Inc., Sales, Sales Force Management, Sales Strategy

Sponsored by: Citrix Online
Date: October 2009
Citrix Online

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