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Improving the Links Between IT and Consumer Service
See how listening to customers to identify problems benefits IT, while also helping your entire company drive improvements and seize new opportunities.
Sponsored by: SkillSoft
Date: January 2008 |
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Overcoming Order Management Challenges to Improve Customer Service with SAP® Solutions
Improve your company's responsiveness--and enhance customer service--by putting a strong order management strategy in place at your organization.
Sponsored by: Esker
Date: May 2009 |
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How to simplify the IT infrastructure with end-to-end automation of document processes
Read how Esker DeliveryWare allows IT pros to automate document processes in ERP solutions using existing IT frameworks. This flexible solution can also grow with...
Sponsored by: Esker
Date: October 2007 |
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Automating Complete PO Document Packages for Procure-to-Pay Performance with ERP Systems
Read this paper to see how manual purchasing processes with ERP systems limit efficiency objectives in crucial business areas and overall business communication cost reduction....
Sponsored by: Esker
Date: September 2008 |
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Sales 2.0: How Businesses are Using Online Collaboration to Spark Sales
Examine the rising use of LinkedIn, Facebook, Twitter, and other social media apps by sales and marketing teams to gain a competitive advantage.
Sponsored by: Oracle
Date: August 2008 |
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The Top 10 Secrets to Using Data Mining to Succeed at CRM
Companies that have successfully used data mining to boost their CRM efforts have a wealth of experience to share. This white paper provides 10 tips...
Sponsored by: SPSS
Date: June 2009 |
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Increasing marketing campaign profitability with predictive analytics
Discover how predictive analytics can help your company move from large, unfocused marketing campaigns with low response rates to smaller, targeted campaigns that help you...
Sponsored by: SPSS
Date: June 2009 |
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Selling Smarter in 2009 and Beyond with Remote Selling
Discover how to increase sales efficiency and productivity with fewer resources. ...
Sponsored by: Citrix Online
Date: October 2009 |
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5 Essential Strategies for Making the Right First Impression
It's no easy task securing the full attention of decision makers, even for just a few minutes.This new eBook identifies 5 essential strategies for creating...
Sponsored by: Citrix Online
Date: October 2009 |
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Optimizing Sales Messaging: The Impact of What You Say on Sales Performace
Is what you say as important as what you sell? Download the CSO Insights research report to view the results of their recent survey...
Sponsored by: Citrix Online
Date: October 2009 |
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CRM Your Salespeople Will Love
CRM can provide companies of all types and sizes with significant benefits, but only if users adopt it. Therefore, winning over users and obtaining buy-in...
Sponsored by: Oracle
Date: August 2007 |
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Choosing the Best CRM for Your Organization
CRM buyers now have a wealth of deployment options available to them, providing unprecedented flexibility, cost-efficiency and business value. This gives organizations the power to...
Sponsored by: Oracle
Date: August 2007 |
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It's All About the Salesperson: Taking Advantage of Web 2.0
Similar to how Web 2.0 applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople need comparable...
Sponsored by: Oracle
Date: August 2008 |
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Sales 2.0: How Businesses are Using Online Collaboration to Spark Sales
A new set of business practices are slowly but steadily starting to creep into the way companies sell their wares to customers. This new trend...
Sponsored by: Oracle
Date: August 2008 |
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Seven Tips for Profiting from Lean Times with CRM
With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals....
Sponsored by: Oracle
Date: January 2009 |
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Differentiate Your Company with Complete CRM
This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and...
Sponsored by: Oracle
Date: January 2009 |
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How Do You Evaluate Which On-Demand CRM Solution Is Right for You?
You have analyzed your organization's business needs and determined that an on demand CRM solution will best meet your requirements. And you're not alone. Industry...
Sponsored by: Oracle
Date: January 2009 |
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The Future Sales Force - A Consultative Approach
If your company uses a contact management or customer relationship management (CRM) system, you need to ask one additional key question. Does your CRM or...
Sponsored by: Microsoft
Date: September 2004 |
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Momentum Webcast: Drive Real-World Business Processes With Microsoft Dynamics CRM (Level 100)
As the business landscape evolves, the traditional way people work together-in the office or in the field-looks very different today than it did just a...
Sponsored by: Microsoft
Date: April 2007 |
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Microsoft Dynamics RoleTailored Interface Business Productivity
Microsoft believes that the key to helping businesses become more agile and productive in the global economy is to empower individual workers -- giving them...
Sponsored by: Microsoft
Date: March 2007 |
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Financial Services Company Gains Improved Sales Performance With Easy-to-Use Solution
Security Benefit is a growing financial services company with more than 790 employees. Headquartered in Topeka, Kansas, the company's outside sales team operates from remote...
Sponsored by: Microsoft
Date: January 2008 |
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Teachers Association Turns to Centralized Data Repository to Improve Member Service
The California Teachers Association (CTA) serves 350,000 members. It provides a full range of offerings, including the improvement of teaching conditions, representation in the political...
Sponsored by: Microsoft Tips
Date: April 2008 |
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Microsoft Dynamics Webcast: Developing a High Performance Sales Team With Microsoft Dynamics CRM 4.0
Organizations like yours have been continually challenged to grow revenues, achieve higher quotas, and increase customer loyalty to stay competitive. Now businesses across the United...
Sponsored by: Microsoft Tips
Date: January 2008 |
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Microsoft Dynamics CRM Online - The Norris Group Case Study
At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New...
Sponsored by: Microsoft
Date: April 2008 |
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Microsoft Dynamics CRM Online - The Linc Group Case Study
The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, building a...
Sponsored by: Microsoft
Date: April 2008 |
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Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study
ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the...
Sponsored by: Microsoft
Date: May 2008 |
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Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service
Jones Lang LaSalle, a real estate management services company, has 160 offices and 28,000 employees in 50-plus countries. The firm's staffers used eight different tools...
Sponsored by: Microsoft
Date: June 2008 |
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Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. This global presence created...
Sponsored by: Microsoft
Date: April 2008 |
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NBA Basketball Team Scores With Sales Force Automation Tool
The Portland Trail Blazers' organization sells tickets to 41 home basketball games as well as an estimated 250 additional events per year. With professional sports,...
Sponsored by: Microsoft
Date: April 2008 |
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Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management System
Determining the right customer relationship management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can...
Sponsored by: Microsoft
Date: February 2009 |
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Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions
Customer Effective delivers Customer Relationship Management (CRM) solutions based exclusively on Microsoft Dynamics CRM. The Microsoft Gold Certified Partner uses the product to help customers...
Sponsored by: Microsoft
Date: March 2009 |
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Customer Relationship Management: The Winning Strategy in a Challenging Economy
As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock...
Sponsored by: Microsoft
Date: April 2009 |
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Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM
Microsoft Dynamics® CRM is one of the fastest growing CRM products in the market. In addition to the functionality you would expect from a world-class...
Sponsored by: Microsoft
Date: March 2008 |
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Microsoft Dynamics Webcast: Increase Sales Productivity by Creating a Connected and Collaborative Sales Force (Level 100)
Find out how you can get the sales solution of the future today. In this webcast, you learn how creating a connected, collaborative sales team...
Sponsored by: Microsoft
Date: September 2008 |
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Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accuracy of their work. For two years, Service Repair Solutions used...
Sponsored by: Microsoft
Date: July 2008 |
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Multitenant CRM Enables Rapid Deployment, Flexible Foundation for US Dynamics Field Sales Team
Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption...
Sponsored by: Microsoft
Date: October 2008 |
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Raymond James Financial to Provide CRM Solution, Distribute Best-Practices Workflow
Raymond James Financial employs over 3,000 financial advisors, 75 percent of whom are independent contractors. To attract and keep well-to-do clients, these advisors must apply...
Sponsored by: Microsoft
Date: August 2009 |
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Dental Imaging Company Speeds Time to Market with Hosted Microsoft Solution
ORBIT Imaging, Inc. provides advanced digital imaging services of the teeth, face and jaws to physicians, dentists, and dental specialists. The startup company needed to...
Sponsored by: Microsoft
Date: September 2008 |
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Improving Sales Productivity: An Opportunity for Sales and IT Leadership
The focus of this white paper discusses key factors in sales team productivity, including what helps improve efficiency (increasing selling time) and effectiveness (getting better...
Sponsored by: Microsoft
Date: April 2008 |
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Microsoft Dynamics CRM - High 5 Sportswear Case Study
High 5 Sportswear is an athletic apparel distributor based in the Pacific NW that faces the challenge of customer service reps having to blindly make...
Sponsored by: Microsoft
Date: May 2008 |
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Internet Lead Capture: CRM Product Demo
This demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM.
Sponsored by: Microsoft
Date: September 2009 |
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New Frontiers for CRM Data
For many hospitality organizations, a Customer Relationship Management (CRM) tool is a straightforward way of collecting and storing data about guests. But did you know...
Sponsored by: Microsoft
Date: September 2009 |
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The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success
An organization's ability to respond quickly to changing customer demands and competitive landscapes is paramount not only to its success, but to its survival. Finding...
Sponsored by: Microsoft
Date: September 2009 |
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Simplifying the Management of Tier 1 ERP Systems for Mid-Sized Companies
When CEOs, CFOs and CIOs of mid-sized companies face the prospect of transitioning to a top-tier enterprise application system, one of the most problematic issues...
Sponsored by: Oracle
Date: January 2009 |
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Promoting Growth through Incentive Compensation Management
Efforts to motivate behavior in a complex business environment lead to complex sales compensation plans. While many of these plans have met success, some well-intentioned...
Sponsored by: Varicent
Date: October 2009 |
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