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Power Solutions Article: Highly Available Virtualization with Microsoft Hyper-V and SCVMM 2008
Find out how to create a highly available virtualized system with simplified management, dynamic performance, workload optimization, and reduced costs.
Sponsored by: Dell EqualLogic
Date: November 2009 |
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Optimizing Sales Messaging: The Impact of What You Say on Sales Performace
What you say to prospects has a profound effect on sales performance. Find out how to outsell your competitors by crafting the right sales messages.
Sponsored by: Citrix Online
Date: October 2009 |
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5 Essential Strategies for Making the Right First Impression
Make the best use of your hard-earned time with corporate decision makers with these proven sales strategies for creating a great first impression.
Sponsored by: Citrix Online
Date: October 2009 |
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Video Whitepaper: Rapid Bottleneck Identification: A better way to do load testing
Quickly uncover Web application performance limitations--and determine their impact on end users— with revolutionary Rapid Bottleneck Identification.
Sponsored by: Oracle
Date: October 2009 |
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Selling Smarter in 2009 and Beyond with Remote Selling
Explore the use of Web conferencing to enhance your sales process, using online meetings for product demos, contract collaboration, training and more.
Sponsored by: Citrix Online
Date: October 2009 |
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Who are my best customers?
You want to know more about all your customers—from the best to the worst. That's because planning and implementing successful, cost-effective strategies for every customer...
Sponsored by: SPSS
Date: January 2004 |
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The Top 10 Secrets to Using Data Mining to Succeed at CRM
Companies that have successfully used data mining to boost their CRM efforts have a wealth of experience to share. This white paper provides 10 tips...
Sponsored by: SPSS
Date: June 2009 |
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Best Practices in the Call Center: A Customer Touch-Point Methodology
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all...
Sponsored by: Oracle
Date: January 2009 |
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Create Enduring Customer Relationships
In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to become a...
Sponsored by: Oracle
Date: January 2009 |
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Differentiate Your Company with Complete CRM
This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and...
Sponsored by: Oracle
Date: January 2009 |
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Empowerment as a Growth Strategy
There is a strong technology element to employee empowerment. All levels of management and customer-facing employees need to be empowered to serve the company on...
Sponsored by: Oracle
Date: January 2009 |
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See Through Your Systems Complexity
IBM Tivoli Monitoring is a powerful solution designed to consolidate and simplify systems monitoring and management across complex, distributed environments. Hundreds of integrated best practices...
Sponsored by: Mainline Information Systems
Date: January 2009 |
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Balancing Customer Intimacy with Self-Sufficiency
Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This...
Sponsored by: Citrix Online
Date: December 2008 |
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Driving IT Help Desk Efficiency with Customer-Centric Remote Support
The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues,...
Sponsored by: Citrix Online
Date: October 2008 |
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Momentum Webcast: Drive Real-World Business Processes With Microsoft Dynamics CRM (Level 100)
As the business landscape evolves, the traditional way people work together-in the office or in the field-looks very different today than it did just a...
Sponsored by: Microsoft
Date: April 2007 |
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Momentum Webcast: Drive Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit (Level 100)
In years past, companies competed by being mostly product-centric. They organized their processes and resources based on the products and the systems that supported those...
Sponsored by: Microsoft
Date: September 2007 |
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Teachers Association Turns to Centralized Data Repository to Improve Member Service
The California Teachers Association (CTA) serves 350,000 members. It provides a full range of offerings, including the improvement of teaching conditions, representation in the political...
Sponsored by: Microsoft Tips
Date: April 2008 |
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Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study
1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company...
Sponsored by: Microsoft
Date: April 2008 |
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Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service
Jones Lang LaSalle, a real estate management services company, has 160 offices and 28,000 employees in 50-plus countries. The firm's staffers used eight different tools...
Sponsored by: Microsoft
Date: June 2008 |
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Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. This global presence created...
Sponsored by: Microsoft
Date: April 2008 |
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
When today's businesses run 24/7 on fewer IT dollars, the relentless job of supporting employees, suppliers, business partners, and customers is an organizational necessity and...
Sponsored by: NTRglobal
Date: November 2006 |
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Momentum Webcast: Grow Your Business With Microsoft Dynamics CRM (Level 100)
Join this webcast to learn that Microsoft Dynamics® CRM 4.0 is a fully integrated customer relationship management (CRM) system, which gives you the capability to...
Sponsored by: Microsoft
Date: September 2008 |
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Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management System
Determining the right customer relationship management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can...
Sponsored by: Microsoft
Date: February 2009 |
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Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions
Customer Effective delivers Customer Relationship Management (CRM) solutions based exclusively on Microsoft Dynamics CRM. The Microsoft Gold Certified Partner uses the product to help customers...
Sponsored by: Microsoft
Date: March 2009 |
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Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM
Microsoft Dynamics® CRM is one of the fastest growing CRM products in the market. In addition to the functionality you would expect from a world-class...
Sponsored by: Microsoft
Date: March 2008 |
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Microsoft Dynamics Webcast: Transforming Customer Service into a Strategic Asset
What is the role of customer service in your organization? Is it considered simply a cost of doing business or does it play a critical...
Sponsored by: Microsoft
Date: February 2008 |
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Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accuracy of their work. For two years, Service Repair Solutions used...
Sponsored by: Microsoft
Date: July 2008 |
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Raymond James Financial to Provide CRM Solution, Distribute Best-Practices Workflow
Raymond James Financial employs over 3,000 financial advisors, 75 percent of whom are independent contractors. To attract and keep well-to-do clients, these advisors must apply...
Sponsored by: Microsoft
Date: August 2009 |
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Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution
Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer...
Sponsored by: Microsoft
Date: April 2008 |
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Microsoft Dynamics CRM - Chill Factore Video Case Study
Chill Factore is an indoor snow venue in northwest England modeled after Alpine resorts. Chill Factore implemented Microsoft Dynamics® CRM to track all transactions, purchases,...
Sponsored by: Microsoft
Date: January 2009 |
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Dynamics Collaborative Contact Center Demo
Optimize communications with Microsoft Dynamics® and the Collaborative Contact Center.
Sponsored by: Microsoft
Date: August 2009 |
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Dynamics CRM Online High Five Sportswear Webcast
For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management...
Sponsored by: Microsoft
Date: August 2008 |
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Business Success - Microsoft Dynamics CRM Online Customer Showcase
Read the following stories to see how businesses have achieved consistent and measureable improvement in their everydaybusiness processes in marketing, sales and customer service through...
Sponsored by: Microsoft
Date: December 2008 |
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Internet Lead Capture: CRM Product Demo
This demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM.
Sponsored by: Microsoft
Date: September 2009 |
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New Frontiers for CRM Data
For many hospitality organizations, a Customer Relationship Management (CRM) tool is a straightforward way of collecting and storing data about guests. But did you know...
Sponsored by: Microsoft
Date: September 2009 |
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From Voice over IP to Unified Communications: Simplify System Management
Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others...
Sponsored by: ShoreTel
Date: November 2009 |
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The Top 5 Challenges in Processing Customer Orders
View this on-demand webcast and gain insight into solving key order processing problems that affect customer service: Lack of visibility to track workflow, manage workload...
Sponsored by: Esker
Date: February 2009 |
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It's Time To Review — And Renew — Your Telecommuting Policy
There's no "one size fits all" when it comes to telecommuting. This new Forrester white paper explores how implementing best practices to create a telecommuting...
Sponsored by: Citrix Online
Date: April 2009 |
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Live Webcast: 5 Strategies to Increase Your Cold Calling Effectiveness
When your calls roll into voicemail, how often does anyone call you back? Then, if you get through to decision makers, are you running into...
Sponsored by: Citrix Online
Date: November 2009 |
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Promoting Growth through Incentive Compensation Management
Efforts to motivate behavior in a complex business environment lead to complex sales compensation plans. While many of these plans have met success, some well-intentioned...
Sponsored by: Varicent
Date: October 2009 |
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Sales Compensation & Performance Management 2009 Survey Results and Analysis
Based on 1000+ companies, the CSO Insights' 2009 Sales Compensation & Performance Management Report provides summaries of what strategies and tactics companies are employing. The...
Sponsored by: Varicent
Date: October 2009 |
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Strategies for Developing a Highly Collaborative Support Environment
Web collaboration has emerged from the economic ashes of 2009 as a bright new support tool with a compelling ROI. It's no wonder: Web collaboration...
Sponsored by: Citrix Online
Date: August 2009 |
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Improving the Links Between IT and Consumer Service
Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service...
Sponsored by: SkillSoft
Date: January 2008 |
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Call Center Technology Solutions: Darwinian Call Centers
Modern call centers are places of continuous change. The technology changes as new ACDs, IVR and other CTI advancements came into the market. A...
Company: Pipkins
Date: September 1999 |
Pipkins |
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Successfully Implementing a Global Applications Outsourcing Strategy
Explore the key strategies for offshore outsourcing success and learn how to address the continued shortage of IT professionals. Syntel shares its latest insight on...
Company: Syntel
Date: September 2001 |
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- Showing items 1-40 of 618
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