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White Paper Power Solutions Article:  Highly Available Virtualization with Microsoft Hyper-V and SCVMM 2008 Find out how to create a highly available virtualized system with simplified management, dynamic performance, workload optimization, and reduced costs.

Tags: Cloud Computing, Utility Computing, Storage Management, Storage, Microsoft Windows Server Hyper-V

Sponsored by: Dell EqualLogic
Date: November 2009
Dell EqualLogic
White Paper Optimizing Sales Messaging: The Impact of What You Say on Sales Performace What you say to prospects has a profound effect on sales performance. Find out how to outsell your competitors by crafting the right sales messages.

Tags: Citrix Systems Inc., Sales, Sales Force Management, Sales Strategy

Sponsored by: Citrix Online
Date: October 2009
Citrix Online
Resource Center 5 Essential Strategies for Making the Right First Impression Make the best use of your hard-earned time with corporate decision makers with these proven sales strategies for creating a great first impression.

Tags: Citrix Systems Inc., E-books, Management, Personal Technology, Sales

Sponsored by: Citrix Online
Date: October 2009
Citrix Online
Webcast Video Whitepaper: Rapid Bottleneck Identification: A better way to do load testing Quickly uncover Web application performance limitations--and determine their impact on end users— with revolutionary Rapid Bottleneck Identification.

Tags: Cloud Computing, Web Application, Video, Rapid Bottleneck Identification, QA

Sponsored by: Oracle
Date: October 2009
Oracle
White Paper Selling Smarter in 2009 and Beyond with Remote Selling Explore the use of Web conferencing to enhance your sales process, using online meetings for product demos, contract collaboration, training and more.

Tags: Citrix Systems Inc., Collaboration, Internet, Sales, Sales Force Management

Sponsored by: Citrix Online
Date: October 2009
Citrix Online
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White Paper Who are my best customers? You want to know more about all your customers—from the best to the worst. That's because planning and implementing successful, cost-effective strategies for every customer...

Tags: Management, SPSS Inc., Strategy

Sponsored by: SPSS
Date: January 2004
SPSS
White Paper The Top 10 Secrets to Using Data Mining to Succeed at CRM Companies that have successfully used data mining to boost their CRM efforts have a wealth of experience to share. This white paper provides 10 tips...

Tags: Advertising & Promotion, Software, Marketing Research, Marketing, Enterprise Software

Sponsored by: SPSS
Date: June 2009
SPSS
White Paper Best Practices in the Call Center: A Customer Touch-Point Methodology One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all...

Tags: Best Practice, Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Create Enduring Customer Relationships In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to become a...

Tags: Management, Oracle Corp., Relationship, Strategy

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Differentiate Your Company with Complete CRM This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Oracle
Date: January 2009
Oracle
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White Paper Empowerment as a Growth Strategy There is a strong technology element to employee empowerment. All levels of management and customer-facing employees need to be empowered to serve the company on...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Empowerment, Enterprise Software

Sponsored by: Oracle
Date: January 2009
Oracle
Webcast See Through Your Systems Complexity IBM Tivoli Monitoring is a powerful solution designed to consolidate and simplify systems monitoring and management across complex, distributed environments. Hundreds of integrated best practices...

Tags: IBM Tivoli Monitoring, Mainline Information Systems Inc., Monitoring

Sponsored by: Mainline Information Systems
Date: January 2009
Mainline Information Systems
White Paper Balancing Customer Intimacy with Self-Sufficiency Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This...

Tags: Citrix Systems Inc., Management, Self-service, Strategy

Sponsored by: Citrix Online
Date: December 2008
Citrix Online
White Paper Driving IT Help Desk Efficiency with Customer-Centric Remote Support The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues,...

Tags: Citrix Systems Inc., Information Technology, Remote Administration, Remote Support

Sponsored by: Citrix Online
Date: October 2008
Citrix Online
Webcast Momentum Webcast: Drive Real-World Business Processes With Microsoft Dynamics CRM (Level 100) As the business landscape evolves, the traditional way people work together-in the office or in the field-looks very different today than it did just a...

Tags: Advertising & Promotion, Software, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: April 2007
Microsoft
Webcast Momentum Webcast: Drive Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit (Level 100) In years past, companies competed by being mostly product-centric. They organized their processes and resources based on the products and the systems that supported those...

Tags: Advertising & Promotion, Software, Operational Planning, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: September 2007
Microsoft
Case Study Teachers Association Turns to Centralized Data Repository to Improve Member Service The California Teachers Association (CTA) serves 350,000 members. It provides a full range of offerings, including the improvement of teaching conditions, representation in the political...

Tags: Advertising & Promotion, California Teachers Association, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Microsoft Tips
Date: April 2008
Microsoft Tips
Case Study Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study 1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company...

Tags: Advertising & Promotion, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service Jones Lang LaSalle, a real estate management services company, has 160 offices and 28,000 employees in 50-plus countries. The firm's staffers used eight different tools...

Tags: Advertising & Promotion, Software, Real Estate, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: June 2008
Microsoft
Case Study Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. This global presence created...

Tags: Advertising & Promotion, Agency, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Microsoft
Date: April 2008
Microsoft
White Paper Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support When today's businesses run 24/7 on fewer IT dollars, the relentless job of supporting employees, suppliers, business partners, and customers is an organizational necessity and...

Tags: Cloud Computing, Help Desk, Managed Hosting, NTRglobal, On-demand

Sponsored by: NTRglobal
Date: November 2006
NTRglobal
Webcast Momentum Webcast: Grow Your Business With Microsoft Dynamics CRM (Level 100) Join this webcast to learn that Microsoft Dynamics® CRM 4.0 is a fully integrated customer relationship management (CRM) system, which gives you the capability to...

Tags: Advertising & Promotion, Software, Sales Strategy, Sales, Product Marketing

Sponsored by: Microsoft
Date: September 2008
Microsoft
Webcast Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management System Determining the right customer relationship management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: February 2009
Microsoft
Case Study Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions Customer Effective delivers Customer Relationship Management (CRM) solutions based exclusively on Microsoft Dynamics CRM. The Microsoft Gold Certified Partner uses the product to help customers...

Tags: Advertising & Promotion, Microsoft Gold Certified Partner, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: March 2009
Microsoft
Webcast Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM Microsoft Dynamics® CRM is one of the fastest growing CRM products in the market. In addition to the functionality you would expect from a world-class...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: March 2008
Microsoft
Webcast Microsoft Dynamics Webcast: Transforming Customer Service into a Strategic Asset What is the role of customer service in your organization? Is it considered simply a cost of doing business or does it play a critical...

Tags: Asset, Software, Product Marketing, Operational Planning, Microsoft Dynamics

Sponsored by: Microsoft
Date: February 2008
Microsoft
White Paper Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accuracy of their work. For two years, Service Repair Solutions used...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: July 2008
Microsoft
White Paper Raymond James Financial to Provide CRM Solution, Distribute Best-Practices Workflow Raymond James Financial employs over 3,000 financial advisors, 75 percent of whom are independent contractors. To attract and keep well-to-do clients, these advisors must apply...

Tags: Advertising & Promotion, Software, Raymond James Financial Inc., Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: August 2009
Microsoft
White Paper Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer...

Tags: Business Intelligence, CRM, CRM Solution, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Microsoft
Date: April 2008
Microsoft
Webcast Microsoft Dynamics CRM - Chill Factore Video Case Study Chill Factore is an indoor snow venue in northwest England modeled after Alpine resorts. Chill Factore implemented Microsoft Dynamics® CRM to track all transactions, purchases,...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: January 2009
Microsoft
Presentation Dynamics Collaborative Contact Center Demo Optimize communications with Microsoft Dynamics® and the Collaborative Contact Center.

Tags: Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software, It Operations

Sponsored by: Microsoft
Date: August 2009
Microsoft
Webcast Dynamics CRM Online High Five Sportswear Webcast For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management...

Tags: Advertising & Promotion, Corporate Communications, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Microsoft
Date: August 2008
Microsoft
Case Study Business Success - Microsoft Dynamics CRM Online Customer Showcase Read the following stories to see how businesses have achieved consistent and measureable improvement in their everydaybusiness processes in marketing, sales and customer service through...

Tags: Advertising & Promotion, Showcase Inc., Sales Strategy, Sales, Microsoft Dynamics CRM

Sponsored by: Microsoft
Date: December 2008
Microsoft
Webcast Internet Lead Capture: CRM Product Demo This demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM.

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Internet

Sponsored by: Microsoft
Date: September 2009
Microsoft
Webcast New Frontiers for CRM Data For many hospitality organizations, a Customer Relationship Management (CRM) tool is a straightforward way of collecting and storing data about guests. But did you know...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: September 2009
Microsoft
White Paper From Voice over IP to Unified Communications: Simplify System Management Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others...

Tags: IP, ShoreTel, Telecommunications, Telephone System, Telephone System Manageability

Sponsored by: ShoreTel
Date: November 2009
ShoreTel
Webcast The Top 5 Challenges in Processing Customer Orders View this on-demand webcast and gain insight into solving key order processing problems that affect customer service: Lack of visibility to track workflow, manage workload...

Tags: Cloud Computing, Esker S.A., Finance, Managed Hosting, Managerial Accounting

Sponsored by: Esker
Date: February 2009
Esker
White Paper It's Time To Review — And Renew — Your Telecommuting Policy There's no "one size fits all" when it comes to telecommuting. This new Forrester white paper explores how implementing best practices to create a telecommuting...

Tags: Citrix Systems Inc., Human Resources, Telecommuting, Workforce Management

Sponsored by: Citrix Online
Date: April 2009
Citrix Online
Webcast Live Webcast: 5 Strategies to Increase Your Cold Calling Effectiveness When your calls roll into voicemail, how often does anyone call you back? Then, if you get through to decision makers, are you running into...

Tags: Citrix Systems Inc., Web Conferencing, Strategy, Sales Tools, Sales

Sponsored by: Citrix Online
Date: November 2009
Citrix Online
White Paper Promoting Growth through Incentive Compensation Management Efforts to motivate behavior in a complex business environment lead to complex sales compensation plans. While many of these plans have met success, some well-intentioned...

Tags: Incentive, Incentive Based Compensation, Sales, Sales Compensation, Sales Force Management

Sponsored by: Varicent
Date: October 2009
Varicent
White Paper Sales Compensation & Performance Management 2009 Survey Results and Analysis Based on 1000+ companies, the CSO Insights' 2009 Sales Compensation & Performance Management Report provides summaries of what strategies and tactics companies are employing. The...

Tags: Analysis, Benefits, Compensation, Human Resources, Sales

Sponsored by: Varicent
Date: October 2009
Varicent
Webcast Strategies for Developing a Highly Collaborative Support Environment Web collaboration has emerged from the economic ashes of 2009 as a bright new support tool with a compelling ROI. It's no wonder: Web collaboration...

Tags: Collaboration, Environment, Finance, Managerial Accounting, Roi/Tco

Sponsored by: Citrix Online
Date: August 2009
Citrix Online
White Paper Improving the Links Between IT and Consumer Service Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service...

Tags: Information Technology, Management, Strategy

Sponsored by: SkillSoft
Date: January 2008
SkillSoft
White Paper Call Center Technology Solutions: Darwinian Call Centers Modern call centers are places of continuous change. The technology changes as new ACDs, IVR and other CTI advancements came into the market. A...

Tags: Call Centers, Call-center, Customer Relationship Management (CRM), Enterprise Software, Interactive Voice Response (IVR)

Company: Pipkins
Date: September 1999
Pipkins
White Paper Successfully Implementing a Global Applications Outsourcing Strategy Explore the key strategies for offshore outsourcing success and learn how to address the continued shortage of IT professionals. Syntel shares its latest insight on...

Tags: Business Operations, It Operations, Offshore Outsourcing, Outsourcing, Outsourcing & Subcontracting

Company: Syntel
Date: September 2001
Syntel

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