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Accelerate Sales Velocity
Inconsistent sales processes. Inaccessibility to the right information. Low sales productivity. Inaccurate sales forecasts. These are a few of the many symptoms of poor p...
Sponsored by: Oracle
Date: April 2007 |
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Taking On Demand CRM Integration to the Next Level
This white paper discusses current integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration...
Sponsored by: Oracle
Date: September 2007 |
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Choosing the Best CRM for Your Organization
CRM buyers now have a wealth of deployment options available to them, providing unprecedented flexibility, cost-efficiency and business value. This gives organizations th...
Sponsored by: Oracle
Date: August 2007 |
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An Introduction to Microsoft Dynamics CRM Online
View Microsoft's Webcast to see how you can use Microsoft Dynamics CRM Online, and learn about the importance of CRM from Martha Rogers, globally recognized leader in cus...
Sponsored by: Microsoft
Date: April 2008 |
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The Challenge to Achieve Perfect Order Management
This SAP white paper explains why customer-centric, end-to-end order management is crucial to business success. It outlines the various points at which the order process ...
Sponsored by: SAP
Date: June 2006 |
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Responding quickly to changing markets: Anticipate, Adapt, Excel
Market change is relentless: ever-higher customer expectations, shrinking product life cycles, and new rivals on the scene all accelerate the pace. But small businesses a...
Sponsored by: SAP
Date: December 2007 |
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Clearing the Way for Faster, Smarter Decisions: Instant, Accurate Information Drives Competitive Edge
Decisive actions can elevate your business above the competition and help your company grow and stabilize. But decisive leadership requires accurate, timely, and accessib...
Sponsored by: SAP
Date: December 2007 |
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Still Struggling to Reduce Call Center Costs Without Losing Customers? The Right Technologies Lead the Way Out of the Call Center Dilemma
While setting their customer service strategy, some organizations have focused solely on cost reduction through outsourcing and basic automation. In the process, though, ...
Sponsored by: SAP
Date: September 2007 |
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The Challenge to Achieve Perfect Order Management
This SAP white paper explains why customer-centric, end-to-end order management is crucial to business success. It outlines the various points at which the order process ...
Sponsored by: SAP
Date: June 2006 |
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UCCXA - Cisco Unified Contact Center Express Advanced
Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...
Sponsored by: Global Knowledge
Date: January 2008 |
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Call-Center Comparison Guide
Compare these VoIP call-center vendors to find the best one for your business.
So, you know that a VoIP call-center enhances customer service and, in return, help...
Sponsored by: VoIP-News
Date: January 2008 |
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Call-Center Buyer's Guide
Use this Buyer's Guide to select the call-center solution that's a perfect fit for your business.
Implementing the right call-center solution is a key factor ...
Sponsored by: VoIP-News
Date: December 2007 |
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Hosted CRM Vendor Comparison Guide
Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...
Sponsored by: Inside CRM
Date: January 2007 |
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Hosted CRM Buyer's Guide
Learn what a Hosted CRM system can do for you and understand what issues you should consider during your decision-making process.
In the market for a CR...
Sponsored by: Inside CRM
Date: January 2007 |
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Best Practices for At-Home Agents
What is your mental image of a work-at-home agent? Is it of a smiling, professional agent diligently serving customers? Or do you see a pajama-clad loafer muting "Oprah!"...
Sponsored by: Avaya
Date: February 2008 |
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The Responsive Retailer: Boosting Sales by Providing Store Customers with the Information and Experience They Expect
For hundreds of years, retail success has been built on one basic concept: merchandise in the right place, at the right time, at the right price. But customers want to ad...
Sponsored by: Avaya
Date: January 2008 |
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Find out how to "Wow" the customer while managing costs
Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? ...
Sponsored by: IBM
Date: January 2008 |
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Implementing a Telecommuting Program
This paper examines the implementation of telecommuting capabilities, from an operations management perspective. Based on experience of the Avaya Business Communications ...
Sponsored by: Avaya
Date: January 2008 |
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Contact Center Costs: The Case for Telecommuting Agents
In any contact center, labor costs are typically the largest annual expense component, exceeding 60% of total operational costs. This paper looks at how establishing a te...
Sponsored by: Avaya
Date: January 2008 |
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Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting
Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, better decisions and create a consistent customer exper...
Sponsored by: Avaya
Date: November 2007 |
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Essential Manager's Guide: Extraordinary Customer Service
What your customers think about your company is often a result of their experience when they contact you. Whether or not they remain customers is often a result of the qu...
Sponsored by: Avaya
Date: November 2007 |
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Essential Manager's Guide: Intelligent Communications
How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in th...
Sponsored by: Avaya
Date: October 2007 |
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Avaya: Changing Business, Changing Lives
Avaya is helping customers realize their vision of a reinvented workplace by delivering on the promise of intelligent communications. This paper presents many of the chal...
Sponsored by: Avaya
Date: August 2007 |
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Driving Model Agent Behaviors with Avaya IQ CCR
Your contact center is the front door to your business. Do you know how you are treating individuals as they come in the door? You can't afford not to, because the best a...
Sponsored by: Avaya
Date: May 2007 |
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Hearing a New Voice in Banking: The Branch Gets Personal
This Avaya white paper explains how "Intelligent Communications" enables today's banks to:
Generate more revenue
Improve employee productivity
...
Sponsored by: Avaya
Date: April 2007 |
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The Path to Intelligent Communications: Service Oriented Communications and SIP in the Contact Center and Across the Enterprise
Service-oriented architecture and session initiation protocol are revolutionary technologies that promise to transform communications. Many enterprises have begun deployi...
Sponsored by: Avaya
Date: March 2007 |
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The Adaptable Business Architecture: How SIP and Web Services Transform the Voice Self Service Model
Read this review of the Avaya Voice Portal and Dialog Designer solution architecture. See how this helps IT meet three simultaneous challenges today: driving an adaptabl...
Sponsored by: Avaya
Date: February 2007 |
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Roadmap for Implementing a Multi-site IP Contact Center
Implementing a multi-site IP contact center requires the right technology, business processes and partner. Success depends upon a well-defined implementation roadmap that...
Sponsored by: Avaya
Date: February 2007 |
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Avaya IQ - Building Upon the Strengths of CMS
The new Avaya Contact Center Reporting system provides a single reporting solution for contact center intelligence. Companies who use Avaya contact centers have long depe...
Sponsored by: Avaya
Date: February 2007 |
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Avaya IQ Enables your Strategy to Flatten, Consolidate and Extend
This paper discusses how the new Avaya platform for contact centers accommodates the next generation of effective and versatile environments....
Sponsored by: Avaya
Date: February 2007 |
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IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via your contact center. IP is a critical enabler for mult...
Sponsored by: Avaya
Date: December 2006 |
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Buyer's guide: IBM customer experience solutions for midsize business
Customers are at the core of your business. To be competitive in today's marketplace, growing businesses must not only attract new customers but they must build customer ...
Sponsored by: IBM
Date: September 2006 |
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The Customer Focused Contact Center
Call it what you will - the contact center or call center, customer service, or 1-800 number is a critical area where the customers experience and attitude towards the co...
Sponsored by: IBM
Date: August 2006 |
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CRM Done Right
To operate as a "customer focused enterprise", or CFE, corporations must apply innovative approaches and resources as they grow. The "CRM Done Right" framework offers a p...
Sponsored by: IBM
Date: April 2006 |
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The CMO's Strategic Agenda Benchmark Report
Marketing executives face a constant stream of business pressure. At the same time, customer expectations are increasing and customer satisfaction is becoming increasingl...
Sponsored by: IBM
Date: January 2006 |
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Integrating Sales with Service in Financial Services Customer Care Centers
In order to optimize the value of customer care centers, financial firms must strike a balance between three core objectives: reducing costs, increasing revenue and retai...
Sponsored by: IBM
Date: August 2005 |
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See how retail banks can break down the barriers to innovation
Retail banking has traditionally been a place where the road to innovation is blocked by numerous barriers: IT, corporate culture, operational limitations and more. But t...
Sponsored by: IBM
Date: June 2005 |
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Computerworld Report - Enterprises Rate Importance of IP Telephony Features, Management, and Applications
The goal of Computerworld's March 2005 online survey was to better understand the challenges enterprises face with their telephone systems, and how IP telephony may addre...
Sponsored by: ShoreTel
Date: April 2005 |
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VoIP Hits the Bull's Eye for Sporting Goods Supplier's Call Center McKenzie Sports was experiencing steady growth by acquiring companies and adding facilities. When the sporting goods company added a new site and more users for its Nebra... Sponsored by: ShoreTel |
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Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment
The carbon atom. It's too small to be visible to the naked eye, but it's causing a shift in global business that's hard to ignore. That shift probably is visible in one's...
Company: Avaya
Date: March 2008 |
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Remote Support has never been so easy! Try WebEx free today!
With WebEx Remote Support, it's easy to stay in control--working right from your desk to minimize technology-driven downtime while maximizing help desk productivity. You ...
Company: WebEx Communications
Date: January 2008 |
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Capodarco Cooperative Improves Service With Leading-Edge Business Intelligence Solution
Capodarco is a social cooperative that hires persons with disabilities. Capodarco wanted to develop an IT architecture based on a single integrated platform and implement...
Company: Oracle
Date: January 2008 |
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Epsom and Ewell Boosts Call Center Efficiency by 20% and Cuts Costs With Citizen-Centric Service Innovation
Located 15 miles from London, Epsom and Ewell Borough was voted the third best place to live in the United Kingdom by a 2007 Channel 4 Television survey. Epsom and Ewell ...
Company: Oracle
Date: January 2008 |
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Health Insurance Company Reengineers Call Center With CRM Solution
Wellmark Blue Cross and Blue Shield, a health insurance provider headquartered in Des Moines, Iowa, averages 6,500 customer service calls daily with a staff of 250 Custom...
Company: Microsoft
Date: January 2008 |
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LiveXchange Improves Economics and Raises Service Levels for Corporate Contact Centers
LiveXchange Corporation wanted to provide a feature rich and scalable platform to base LiveXchange and ContractXchange.com environments that enable corporations to run an...
Company: Oracle
Date: January 2008 |
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