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Improving the Links Between IT and Consumer Service
See how listening to customers to identify problems benefits IT, while also helping your entire company drive improvements and seize new opportunities.
Sponsored by: SkillSoft
Date: January 2008 |
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Automating Complete PO Document Packages for Procure-to-Pay Performance with ERP Systems
Read this paper to see how manual purchasing processes with ERP systems limit efficiency objectives in crucial business areas and overall business communication cost reduction....
Sponsored by: Esker
Date: September 2008 |
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BPM and SOA: Better Together
This IBM-sponsored white paper explains how the standards-based modeling, monitoring, connectivity, and process integration tools that comprise IBM's Process Integration suite are allowing companies to...
Sponsored by: IBM
Date: October 2009 |
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Solving the Fax-to-Order Problem
Discover how you can create success with a platform that goes beyond fax to bring visibility, control and accessibility to every order processed.
Sponsored by: Esker
Date: May 2009 |
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Containing the Cost of Enterprise Databases while Boosting their Flexibility and Availability: Sybase ASE Cluster Edition
Reign in the cost and complexity of database server management with a flexible approach combining consolidation, virtualization and grid deployment.
Sponsored by: Sybase
Date: September 2009 |
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Improving the Links Between IT and Consumer Service
Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service...
Sponsored by: SkillSoft
Date: January 2008 |
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UCCXA - Cisco Unified Contact Center Express Advanced
View Available Dates and LocationsIn this course, you'll build on the knowledge and scripting experience gainedin the prerequisite UCCXD course by exploring more advanced techniques...
Sponsored by: Global Knowledge
Date: January 2008 |
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The Top 5 Challenges in Processing Customer Orders
View this on-demand webcast and gain insight into solving key order processing problems that affect customer service: Lack of visibility to track workflow, manage workload...
Sponsored by: Esker
Date: February 2009 |
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How to simplify the IT infrastructure with end-to-end automation of document processes
Businesses continue to face rising pressure to cut costs and increase profitability while also improving customer satisfaction and partner relations through efficient communication. True to...
Sponsored by: Esker
Date: October 2007 |
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Solving the Fax-to-Order Problem
View this on-demand webinar and learn about a way to capture up to 100% of fax orders electronically, get those orders into your ERP system...
Sponsored by: Esker
Date: May 2009 |
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Automating Complete PO Document Packages for Procure-to-Pay Performance with ERP Systems
Intelligent automation technology offers businesses the ability to eliminate the inefficiencies of manual document management within the purchasing process, including automated bundling of purchasing document...
Sponsored by: Esker
Date: September 2008 |
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Overcoming Order Management Challenges to Improve Customer Service with SAP® Solutions
Businesses today recognize that they must deliver outstanding customer service in order to acquire new customers and retain existing ones. Companies need to eliminate non-value-added...
Sponsored by: Esker
Date: May 2009 |
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Who are my best customers?
You want to know more about all your customers—from the best to the worst. That's because planning and implementing successful, cost-effective strategies for every customer...
Sponsored by: SPSS
Date: January 2004 |
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The Top 10 Secrets to Using Data Mining to Succeed at CRM
Companies that have successfully used data mining to boost their CRM efforts have a wealth of experience to share. This white paper provides 10 tips...
Sponsored by: SPSS
Date: June 2009 |
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Discover the Best Direct Mail Piece Cost-Effectively
You can generate significant revenue and leads for your business with the right direct mail piece. But finding the best combination of list, offer and...
Sponsored by: SPSS
Date: September 1999 |
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Predictive Analytics for the Detection of Suspicious Claims
Predictive analytics helps streamline the process of identifying potentially fraudulent claims, increasing the efficiency of investigators while rewarding honest customers with faster claims payouts. To...
Sponsored by: SPSS
Date: June 2009 |
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Making Critical Connections: Predictive Analytics in Government
Predictive analytics helps your agency make critical connections between information from multiple sources, and provides a foundation for strategic and tactical decision making.
Sponsored by: SPSS
Date: June 2009 |
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Increasing marketing campaign profitability with predictive analytics
Discover how predictive analytics can help your company move from large, unfocused marketing campaigns with low response rates to smaller, targeted campaigns that help you...
Sponsored by: SPSS
Date: June 2009 |
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Demonstrate Accountability for Your Analytical Assets Throughout Your Organization
If you use data mining or rules-based models to make key decisions, you may need to explain the basis for these decisions to satisfy compliance...
Sponsored by: SPSS
Date: June 2009 |
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See Through Your Systems Complexity
IBM Tivoli Monitoring is a powerful solution designed to consolidate and simplify systems monitoring and management across complex, distributed environments. Hundreds of integrated best practices...
Sponsored by: Mainline Information Systems
Date: January 2009 |
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Unified Communications
Waiting for information via email is no longer acceptable. Today's communication channels must deliver immediate presence and interaction. Successful companies know this and are responding...
Sponsored by: Plantronics
Date: October 2009 |
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Containing the Cost of Enterprise Databases while Boosting their Flexibility and Availability: Sybase ASE Cluster Edition
It is time for enterprises to radically rethink the way they deploy databases and look for technology that will help them find an affordable path...
Sponsored by: Sybase
Date: September 2009 |
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Undressing In Public: Harnessing The Power Of Web 2.0 To Rebuild Trust In Banking
Banks have historically been trusted, valued members of the community, but globalization and new-age communications have combined to put distance between institution and customer. Rebuilding...
Sponsored by: IBM
Date: November 2008 |
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Selling Smarter in 2009 and Beyond with Remote Selling
Discover how to increase sales efficiency and productivity with fewer resources. ...
Sponsored by: Citrix Online
Date: October 2009 |
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5 Essential Strategies for Making the Right First Impression
It's no easy task securing the full attention of decision makers, even for just a few minutes.This new eBook identifies 5 essential strategies for creating...
Sponsored by: Citrix Online
Date: October 2009 |
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Optimizing Sales Messaging: The Impact of What You Say on Sales Performace
Is what you say as important as what you sell? Download the CSO Insights research report to view the results of their recent survey...
Sponsored by: Citrix Online
Date: October 2009 |
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Best Practices in the Call Center: A Customer Touch-Point Methodology
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all...
Sponsored by: Oracle
Date: January 2009 |
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Create Enduring Customer Relationships
In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to become a...
Sponsored by: Oracle
Date: January 2009 |
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Differentiate Your Company with Complete CRM
This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and...
Sponsored by: Oracle
Date: January 2009 |
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Empowerment as a Growth Strategy
There is a strong technology element to employee empowerment. All levels of management and customer-facing employees need to be empowered to serve the company on...
Sponsored by: Oracle
Date: January 2009 |
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CRM Your Salespeople Will Love
CRM can provide companies of all types and sizes with significant benefits, but only if users adopt it. Therefore, winning over users and obtaining buy-in...
Sponsored by: Oracle
Date: August 2007 |
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Choosing the Best CRM for Your Organization
CRM buyers now have a wealth of deployment options available to them, providing unprecedented flexibility, cost-efficiency and business value. This gives organizations the power to...
Sponsored by: Oracle
Date: August 2007 |
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Yankee Group: Software as a Service Dramatically Improves CRM Success
This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how...
Sponsored by: Oracle
Date: February 2008 |
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It's All About the Salesperson: Taking Advantage of Web 2.0
Similar to how Web 2.0 applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople need comparable...
Sponsored by: Oracle
Date: August 2008 |
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Sales 2.0: How Businesses are Using Online Collaboration to Spark Sales
A new set of business practices are slowly but steadily starting to creep into the way companies sell their wares to customers. This new trend...
Sponsored by: Oracle
Date: August 2008 |
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Oracle CRM on Demand eBook
Growth is the focus for many executives: increasing market share and revenue, lowering costs, acquiring new customers, and enhancing the value of existing customers. However,...
Sponsored by: Oracle
Date: November 2008 |
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Seven Tips for Profiting from Lean Times with CRM
With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals....
Sponsored by: Oracle
Date: January 2009 |
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Social CRM Comes of Age
Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer...
Sponsored by: Oracle
Date: January 2009 |
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Working the Way Salespeople Work
While sales organizations can benefit greatly from mobile innovation, many mobile applications are complex and fail to consider the unique qualities of today's mobile devices,...
Sponsored by: Oracle
Date: January 2009 |
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Selling through a Slump
Selling in a recession is tough. Salespeople know that better than anyone. Aggressively waiting for the phone to ring doesn't work. Neither does doing the...
Sponsored by: Oracle
Date: January 2009 |
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Retailers' Response to the Global Economy Downturn — Enabling Immersive Shopping Experiences
The global retail industry is now moving towards the attainment of total immersive shopping experience (ISE) abilities — integratedcustomer relationship management (CRM) software suites —...
Sponsored by: Oracle
Date: January 2009 |
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Web 2.0 and Sales Process Management
This report discusses how Web 2.0 systems and applications can support management of sales processes.
Sponsored by: Oracle
Date: January 2009 |
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How Do You Evaluate Which On-Demand CRM Solution Is Right for You?
You have analyzed your organization's business needs and determined that an on demand CRM solution will best meet your requirements. And you're not alone. Industry...
Sponsored by: Oracle
Date: January 2009 |
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BPM and SOA: Better Together
SOA standards, such as Web Services, make information resources and task automation applications available yet loosely integrated for process designers to use and reuse at...
Sponsored by: IBM
Date: October 2009 |
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Aberdeen - A Fresh Look at SAP's Software as a Service (SaaS) Solution
After a year of silence surrounding SAP's newest Enterprise Resource Planning (ERP) solution, SAP Business ByDesign is back. Aberdeen takes a fresh look at the...
Sponsored by: SAP
Date: May 2009 |
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