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White Paper How to simplify the IT infrastructure with end-to-end automation of document processes Businesses continue to face rising pressure to cut costs and increase profitability while also improving customer satisfaction and partner relations through efficient com...

Tags: Automation, Business Structures, Esker S.A., Finance, Information Technology

Sponsored by: Esker
Date: October 2007
Esker
White Paper Understanding and Managing Supply Chain Risk Explore new thinking on potential risk to global supply chains and how companies are adopting the statistical methods more commonly associated with finance and insurance....

Tags: Enterprise Software, SAP AG, Software, Supply Chain, Supply Chain Management (SCM)

Sponsored by: SAP
Date: November 2006
SAP
White Paper The Challenge to Achieve Perfect Order Management This SAP white paper explains why customer-centric, end-to-end order management is crucial to business success. It outlines the various points at which the order process ...

Tags: Order Management, SAP AG

Sponsored by: SAP
Date: June 2006
SAP
White Paper Intelligent Document Automation to Increase Purchasing Process Efficiency with ERP Systems For many organizations running packaged enterprise resource planning (ERP) solutions from SAP, Oracle, PeopleSoft, JD Edwards and other vendors, purchasing processes stil...

Tags: Automation, Enterprise Resource Planning (ERP), Enterprise Software, ERP, ERP System

Sponsored by: Esker
Date: October 2007
Esker
White Paper Implementing a Telecommuting Program This paper examines the implementation of telecommuting capabilities, from an operations management perspective. Based on experience of the Avaya Business Communications ...

Tags: Avaya Inc., Human Resources, Telecommuting, Workforce Management

Sponsored by: Avaya
Date: January 2008
Avaya
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Download MIT Podcast: How Enterprise Software Drives Higher Productivity Efficiency If you are a small business or midsize company currently thinking about investing in IT, you might be wondering if it is even worth it. Download this MIT Podca...

Tags: Enterprise Software, Internet, Massachusetts Institute Of Technology, Podcasts, SAP AG

Sponsored by: SAP
Date: January 2008
SAP
White Paper Responding quickly to changing markets: Anticipate, Adapt, Excel Market change is relentless: ever-higher customer expectations, shrinking product life cycles, and new rivals on the scene all accelerate the pace. But small businesses a...

Tags: Agility, Marketing, Marketing Research, Microsoft Excel, Microsoft Office

Sponsored by: SAP
Date: December 2007
SAP
White Paper Clearing the Way for Faster, Smarter Decisions: Instant, Accurate Information Drives Competitive Edge Decisive actions can elevate your business above the competition and help your company grow and stabilize. But decisive leadership requires accurate, timely, and accessib...

Tags: Leadership, Management, SAP AG

Sponsored by: SAP
Date: December 2007
SAP
White Paper Still Struggling to Reduce Call Center Costs Without Losing Customers? The Right Technologies Lead the Way Out of the Call Center Dilemma While setting their customer service strategy, some organizations have focused solely on cost reduction through outsourcing and basic automation. In the process, though, ...

Tags: Call Centers, SAP AG, Product Marketing, Marketing, It Operations

Sponsored by: SAP
Date: September 2007
SAP
White Paper CRM Without Compromise: A Strategy for Profitable Growth Investments in customer relationship management (CRM) applications have produced a broad spectrum of results. Some companies report amazing outcomes, such as dramatic inc...

Tags: Advertising & Promotion, Software, SAP AG, Marketing, Investment

Sponsored by: SAP
Date: April 2007
SAP
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White Paper Supply Chain Cost-Cutting Strategies: How Top Process Industry Performers Take Radically Different Actions Companies in Process Industries (including chemicals, pharmaceuticals, food & beverage, oil & gas, pulp & paper, and health & beauty aides) have had to cope with rising m...

Tags: Business Operations, Enterprise Software, Industry, Logistics, Software

Sponsored by: SAP
Date: March 2007
SAP
White Paper Sales and Operations Planning: The Key to Continuous Demand Satisfaction Find out how leading companies are designing their sales and operations planning processes to continuously monitor and meet customer demand. Through interdepartmental col...

Tags: Sales, Sales Force Management, Sales Strategy, SAP AG

Sponsored by: SAP
Date: March 2007
SAP
White Paper Understanding and Managing Supply Chain Risk Explore new thinking on potential risk to global supply chains and how companies are adopting the statistical methods more commonly associated with finance and insurance....

Tags: Enterprise Software, SAP AG, Software, Supply Chain, Supply Chain Management (SCM)

Sponsored by: SAP
Date: November 2006
SAP
White Paper The Challenge to Achieve Perfect Order Management This SAP white paper explains why customer-centric, end-to-end order management is crucial to business success. It outlines the various points at which the order process ...

Tags: Order Management, SAP AG

Sponsored by: SAP
Date: June 2006
SAP
White Paper Pricing and Revenue Optimization: A Manufacturing Perspective Pricing and revenue optimization is the process of intelligently using a combination of market, customer, product, promotion, and supply-and-demand data to improve busine...

Tags: Manufacturing, Marketing, Marketing Research, Optimization, Pricing

Sponsored by: SAP
Date: October 2005
SAP
White Paper Driving Business Excellence and Innovation: Adaptable Business Solutions to Make Your Company More Agile Discover how SAP Business ByDesign, an on-demand solution designed specifically for midsize companies that want to grow profitably, enables a perpetual cycle of adaptabil...

Tags: Innovation, Leadership, Management, On-demand, SAP AG

Sponsored by: SAP
Date: January 2008
SAP
White Paper Achieving Profitable and Controlled Growth as a Midsize Business: A Research Study by the Oliver Wyman Group Find out how midsize businesses can achieve profitable and controlled growth in this research study by the Oliver Wyman Group. Read about the key objectives and aspiratio...

Tags: Midsize Business, SAP AG

Sponsored by: SAP
Date: August 2007
SAP
Training UCCXA - Cisco Unified Contact Center Express Advanced Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: Best Practice, Server, Recorder, Pod, It Operations

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Webcast Web Seminar Series: Quote to Contract Automation for Salesforce Today, manually creating quotes and contracts inside your Salesforce.com system can slow down your sales cycle if you rely on nothing more than copying and pasting contac...

Tags: Automation, Salesforce.com Inc., Sales Tools, Sales Strategy, Sales Force Management

Sponsored by: EchoSign
Date: December 2007
EchoSign
White Paper Document Process Automation for customer orders: A new performance perspective The Document Process Automation (DPA) market covers solutions for reducing the use of paper in order management processes or in company communications. This ID...

Tags: Esker S.A., Order Management, Performance, Process Automation

Sponsored by: Esker
Date: November 2007
Esker
White Paper Intelligent Document Automation to Increase Purchasing Process Efficiency with ERP Systems For many organizations running packaged enterprise resource planning (ERP) solutions from SAP, Oracle, PeopleSoft, JD Edwards and other vendors, purchasing processes stil...

Tags: Automation, Enterprise Resource Planning (ERP), Enterprise Software, ERP, ERP System

Sponsored by: Esker
Date: October 2007
Esker
White Paper How to simplify the IT infrastructure with end-to-end automation of document processes Businesses continue to face rising pressure to cut costs and increase profitability while also improving customer satisfaction and partner relations through efficient com...

Tags: Automation, Business Structures, Esker S.A., Finance, Information Technology

Sponsored by: Esker
Date: October 2007
Esker
White Paper Call-Center Comparison Guide Compare these VoIP call-center vendors to find the best one for your business. So, you know that a VoIP call-center enhances customer service and, in return, help...

Tags: Call Centers, VOIP, Telephony, Telecommunications, Software

Sponsored by: VoIP-News
Date: January 2008
VoIP-News
White Paper Call-Center Buyer's Guide Use this Buyer's Guide to select the call-center solution that's a perfect fit for your business. Implementing the right call-center solution is a key factor ...

Tags: Call Centers, Call-center, Customer Relationship Management (CRM), Enterprise Software, It Operations

Sponsored by: VoIP-News
Date: December 2007
VoIP-News
White Paper Hosted CRM Vendor Comparison Guide Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Hosted CRM

Sponsored by: Inside CRM
Date: January 2007
Inside CRM
White Paper Hosted CRM Buyer's Guide Learn what a Hosted CRM system can do for you and understand what issues you should consider during your decision-making process. In the market for a CR...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Hosted CRM

Sponsored by: Inside CRM
Date: January 2007
Inside CRM
White Paper Ventana Research: Tuning ERP and the Supply Chain for Profitable Growth Supply chain management (SCM), a critical part of any enterprise resource planning (ERP) system, no longer means just making sure that the right materials and resources m...

Tags: Enterprise Resource Planning (ERP), Enterprise Software, Epicor Software Corp., ERP, Software

Sponsored by: Epicor
Date: May 2007
Epicor
White Paper 5 Ways ERP can help you implement Lean Becoming lean has been a goal of most companies over the last few years. Why is lean so popular? Lean delivers what companies really need in today's highly competitive wo...

Tags: Enterprise Resource Planning (ERP), Enterprise Software, Epicor Software Corp., ERP, Software

Sponsored by: Epicor
Date: October 2005
Epicor
Resource Center Microsoft Dynamics CRM Online 30 Day Trial If you're looking to take your customer relationship management to the next level, Microsoft invites you to try Microsoft Dynamics CRM Online for 30 days -- free! Microso...

Tags: Advertising & Promotion, Microsoft Dynamics Live, Microsoft Dynamics CRM Online, Microsoft Dynamics CRM, Microsoft Dynamics

Sponsored by: Microsoft
Date: April 2008
Microsoft
Webcast An Introduction to Microsoft Dynamics CRM Online View Microsoft's Webcast to see how you can use Microsoft Dynamics CRM Online, and learn about the importance of CRM from Martha Rogers, globally recognized leader in cus...

Tags: Advertising & Promotion, Software, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: April 2008
Microsoft
White Paper Yankee Group: Software as a Service Dramatically Improves CRM Success This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services a...

Tags: Advertising & Promotion, Software-as-a-service, Software As A Service (SaaS), Software, Sales Strategy

Sponsored by: Oracle
Date: February 2008
Oracle
White Paper Best Practices for At-Home Agents What is your mental image of a work-at-home agent? Is it of a smiling, professional agent diligently serving customers? Or do you see a pajama-clad loafer muting "Oprah!"...

Tags: Agent, Best Practice, Business Operations, Real Estate

Sponsored by: Avaya
Date: February 2008
Avaya
White Paper The best manufacturing articles of last year are compiled for you right here The manufacturing landscape is more complex now than ever. Technology is driving change. Supply chains are crossing hemispheres. And new markets are emerging daily. Manuf...

Tags: Manufacturing

Sponsored by: IBM
Date: January 2008
IBM
Resource Center Positioning your business to win: Forecast and Demand Planning Wholesale distributors must manage inventories accurately and efficiently in order to meet customer service goals. To correctly predict consumer demand, they need invento...

Tags: Customer Relationship Management (CRM), Sales Force Management, Sales, Product Marketing, Positioning

Sponsored by: IBM
Date: January 2008
IBM
Resource Center Positioning your business to win: Warehouse Management Distributors must handle increased sales orders while maintaining inventory accuracy, meeting customer service demands, and increasing revenue without increasing costs. T...

Tags: Branding, IBM Corp., Marketing, Positioning, Sales

Sponsored by: IBM
Date: January 2008
IBM
Resource Center The wrong ERP system can be costly: Time for a check-up Enterprise Resource Management is crucial to the efficiency and productivity of any corporation. But many companies don't have ERP systems that can keep up with their con...

Tags: Enterprise Resource Management, Enterprise Resource Planning (ERP), Enterprise Software, ERP, ERP System

Sponsored by: IBM
Date: January 2008
IBM
Resource Center IBM Retail Merchandising and Supply Chain - Maximize Merchandising; Minimize Supply Chain Costs Integrating merchandising and supply chain solutions is necessary in order to align your products and services with growing customer demands. Our new Merchandising and Su...

Tags: Enterprise Software, IBM Corp., Software, Supply Chain, Supply Chain Management (SCM)

Sponsored by: IBM
Date: January 2008
IBM
White Paper The Responsive Retailer: Boosting Sales by Providing Store Customers with the Information and Experience They Expect For hundreds of years, retail success has been built on one basic concept: merchandise in the right place, at the right time, at the right price. But customers want to ad...

Tags: Avaya Inc., Communication, Retail, Sales, Sales Force Management

Sponsored by: Avaya
Date: January 2008
Avaya
Resource Center Find out how to "Wow" the customer while managing costs Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? ...

Tags: Bank, Financial Company, Financial Services, IBM Corp.

Sponsored by: IBM
Date: January 2008
IBM
White Paper Implementing a Telecommuting Program This paper examines the implementation of telecommuting capabilities, from an operations management perspective. Based on experience of the Avaya Business Communications ...

Tags: Avaya Inc., Human Resources, Telecommuting, Workforce Management

Sponsored by: Avaya
Date: January 2008
Avaya
White Paper Contact Center Costs: The Case for Telecommuting Agents In any contact center, labor costs are typically the largest annual expense component, exceeding 60% of total operational costs. This paper looks at how establishing a te...

Tags: Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software, Human Resources

Sponsored by: Avaya
Date: January 2008
Avaya
White Paper Get ahead of the curve in demand management Demand management practices in the manufacturing space are quite common but most tend to concentrate on demand planning and rely solely on forecasting needs. Get this pap...

Tags: Forecasting, Sales, Sales Force Management

Sponsored by: IBM
Date: November 2007
IBM
White Paper Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, better decisions and create a consistent customer exper...

Tags: Avaya Inc., It Operations, Financial Planning, Finance, Enterprise Software

Sponsored by: Avaya
Date: November 2007
Avaya
White Paper Essential Manager's Guide: Extraordinary Customer Service What your customers think about your company is often a result of their experience when they contact you. Whether or not they remain customers is often a result of the qu...

Tags: Avaya Inc., Call Centers, Customer, Customer Relationship Management (CRM), Customer Service

Sponsored by: Avaya
Date: November 2007
Avaya
White Paper Essential Manager's Guide: Intelligent Communications How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in th...

Tags: Avaya Inc., Business Operations, Business Process, Manager, Operational Planning

Sponsored by: Avaya
Date: October 2007
Avaya

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