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Case Study Ingersoll Rand Increases Business Agility With Microsoft Online Services Find out where Ingersoll-Rand turned when it needed technologies to optimize its infrastructure and address challenges to improve its business.

Tags: Business Operations, Corporate Law, Finance, Financial Accounting, Ingersoll-Rand

Sponsored by: Microsoft
Date: May 2009
Microsoft
White Paper Choosing the Best CRM for Your Organization Get tips for evaluating CRM systems for their functionality, ease of integration, customization features, and cost. (Oracle)

Tags: Advertising & Promotion, Application Integration, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Oracle
Date: August 2007
Oracle
White Paper BPM and SOA: Better Together This IBM-sponsored white paper explains how the standards-based modeling, monitoring, connectivity, and process integration tools that comprise IBM's Process Integration suite are allowing companies to...

Tags: BPM, Strategy, Software, SOA, Service-Oriented Architecture (SOA)

Sponsored by: IBM
Date: October 2009
IBM
White Paper Retailers' Response to the Global Economy Downturn — Enabling Immersive Shopping Experiences To survive today’s economy, retailers must innovate to serve customers more effectively using tightly integrated CRM software suites. Read why.

Tags: Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Management, Marketing

Sponsored by: Oracle
Date: January 2009
Oracle
Webcast See Through Your Systems Complexity Consolidate and simplify management of your systems across complex, distributed IT environments with a proven, end-to-end monitoring solution.

Tags: IBM Tivoli Monitoring, Mainline Information Systems Inc., Monitoring

Sponsored by: Mainline Information Systems
Date: January 2009
Mainline Information Systems
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Case Study Solution Provider Uses Hosted Services to Secure a Significant Deal With Retail Giant CROSSMARK helps retailers reach their sales objectives. When a large retail chain issued a request for proposal to update its product demonstration program in six...

Tags: Finance, Financing Startups, Microsoft Corp., Retail, Retail Company

Sponsored by: Microsoft
Date: June 2009
Microsoft
Case Study Ingersoll Rand Increases Business Agility With Microsoft Online Services Ingersoll-Rand Company Limited is a $13 billion global diversified industrial corporation. The company conducts manufacturing and assembly operations in 29 plants in the United States;...

Tags: Business Operations, Corporate Law, Finance, Financial Accounting, Ingersoll-Rand

Sponsored by: Microsoft
Date: May 2009
Microsoft
White Paper Best Practices in the Call Center: A Customer Touch-Point Methodology One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all...

Tags: Best Practice, Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Create Enduring Customer Relationships In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to become a...

Tags: Management, Oracle Corp., Relationship, Strategy

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Differentiate Your Company with Complete CRM This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Oracle
Date: January 2009
Oracle
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White Paper Empowerment as a Growth Strategy There is a strong technology element to employee empowerment. All levels of management and customer-facing employees need to be empowered to serve the company on...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Empowerment, Enterprise Software

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper CRM Your Salespeople Will Love CRM can provide companies of all types and sizes with significant benefits, but only if users adopt it. Therefore, winning over users and obtaining buy-in...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Oracle
Date: August 2007
Oracle
White Paper Choosing the Best CRM for Your Organization CRM buyers now have a wealth of deployment options available to them, providing unprecedented flexibility, cost-efficiency and business value. This gives organizations the power to...

Tags: Advertising & Promotion, Application Integration, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Oracle
Date: August 2007
Oracle
White Paper Yankee Group: Software as a Service Dramatically Improves CRM Success This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how...

Tags: Advertising & Promotion, Software-as-a-service, Software As A Service (SaaS), Software, Sales Strategy

Sponsored by: Oracle
Date: February 2008
Oracle
White Paper It's All About the Salesperson: Taking Advantage of Web 2.0 Similar to how Web 2.0 applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople need comparable...

Tags: Advertising & Promotion, Web, Social Networking, Sales Strategy, Sales Force Management

Sponsored by: Oracle
Date: August 2008
Oracle
White Paper Sales 2.0: How Businesses are Using Online Collaboration to Spark Sales A new set of business practices are slowly but steadily starting to creep into the way companies sell their wares to customers. This new trend...

Tags: Online Collaboration, Sales, Sales Force Management, Sales Strategy

Sponsored by: Oracle
Date: August 2008
Oracle
Download Oracle CRM on Demand eBook Growth is the focus for many executives: increasing market share and revenue, lowering costs, acquiring new customers, and enhancing the value of existing customers. However,...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), E-books, Enterprise Software

Sponsored by: Oracle
Date: November 2008
Oracle
White Paper Seven Tips for Profiting from Lean Times with CRM With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals....

Tags: Advertising & Promotion, On-demand, Marketing, Managed Hosting, Enterprise Software

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Social CRM Comes of Age Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer...

Tags: Advertising & Promotion, Construction, CRM, Customer, Customer Relationship Management (CRM)

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Working the Way Salespeople Work While sales organizations can benefit greatly from mobile innovation, many mobile applications are complex and fail to consider the unique qualities of today's mobile devices,...

Tags: Advertising & Promotion, Marketing, Mobile

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Selling through a Slump Selling in a recession is tough. Salespeople know that better than anyone. Aggressively waiting for the phone to ring doesn't work. Neither does doing the...

Tags: E-books, Oracle Corp., Personal Technology

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Retailers' Response to the Global Economy Downturn — Enabling Immersive Shopping Experiences The global retail industry is now moving towards the attainment of total immersive shopping experience (ISE) abilities — integratedcustomer relationship management (CRM) software suites —...

Tags: Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Management, Marketing

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Web 2.0 and Sales Process Management This report discusses how Web 2.0 systems and applications can support management of sales processes.

Tags: Internet, Oracle Corp., Sales, Sales Process, Sales Strategy

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper How Do You Evaluate Which On-Demand CRM Solution Is Right for You? You have analyzed your organization's business needs and determined that an on demand CRM solution will best meet your requirements. And you're not alone. Industry...

Tags: Advertising & Promotion, Oracle Corp., On-demand, Marketing, Managed Hosting

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Volume Activation Operations Guide Microsoft® Volume Activation helps Volume Licensing customers automate and manage the activation process. This document provides operational guidance for Volume Licensing customers who have deployed...

Tags: Microsoft Corp., Volume-license

Sponsored by: Microsoft
Date: June 2009
Microsoft
Webcast See Through Your Systems Complexity IBM Tivoli Monitoring is a powerful solution designed to consolidate and simplify systems monitoring and management across complex, distributed environments. Hundreds of integrated best practices...

Tags: IBM Tivoli Monitoring, Mainline Information Systems Inc., Monitoring

Sponsored by: Mainline Information Systems
Date: January 2009
Mainline Information Systems
White Paper BPM and SOA: Better Together SOA standards, such as Web Services, make information resources and task automation applications available yet loosely integrated for process designers to use and reuse at...

Tags: BPM, Strategy, Software, SOA, Service-Oriented Architecture (SOA)

Sponsored by: IBM
Date: October 2009
IBM
Webcast Momentum Webcast: Drive Real-World Business Processes With Microsoft Dynamics CRM (Level 100) As the business landscape evolves, the traditional way people work together-in the office or in the field-looks very different today than it did just a...

Tags: Advertising & Promotion, Software, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: April 2007
Microsoft
Webcast Momentum Webcast: Drive Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit (Level 100) In years past, companies competed by being mostly product-centric. They organized their processes and resources based on the products and the systems that supported those...

Tags: Advertising & Promotion, Software, Operational Planning, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: September 2007
Microsoft
Case Study Teachers Association Turns to Centralized Data Repository to Improve Member Service The California Teachers Association (CTA) serves 350,000 members. It provides a full range of offerings, including the improvement of teaching conditions, representation in the political...

Tags: Advertising & Promotion, California Teachers Association, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Microsoft Tips
Date: April 2008
Microsoft Tips
Case Study Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study 1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company...

Tags: Advertising & Promotion, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service Jones Lang LaSalle, a real estate management services company, has 160 offices and 28,000 employees in 50-plus countries. The firm's staffers used eight different tools...

Tags: Advertising & Promotion, Software, Real Estate, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: June 2008
Microsoft
Case Study Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. This global presence created...

Tags: Advertising & Promotion, Agency, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Microsoft
Date: April 2008
Microsoft
Webcast Momentum Webcast: Grow Your Business With Microsoft Dynamics CRM (Level 100) Join this webcast to learn that Microsoft Dynamics® CRM 4.0 is a fully integrated customer relationship management (CRM) system, which gives you the capability to...

Tags: Advertising & Promotion, Software, Sales Strategy, Sales, Product Marketing

Sponsored by: Microsoft
Date: September 2008
Microsoft
Webcast Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management System Determining the right customer relationship management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: February 2009
Microsoft
Case Study Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions Customer Effective delivers Customer Relationship Management (CRM) solutions based exclusively on Microsoft Dynamics CRM. The Microsoft Gold Certified Partner uses the product to help customers...

Tags: Advertising & Promotion, Microsoft Gold Certified Partner, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: March 2009
Microsoft
Webcast Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM Microsoft Dynamics® CRM is one of the fastest growing CRM products in the market. In addition to the functionality you would expect from a world-class...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: March 2008
Microsoft
Webcast Microsoft Dynamics Webcast: Transforming Customer Service into a Strategic Asset What is the role of customer service in your organization? Is it considered simply a cost of doing business or does it play a critical...

Tags: Asset, Software, Product Marketing, Operational Planning, Microsoft Dynamics

Sponsored by: Microsoft
Date: February 2008
Microsoft
White Paper Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accuracy of their work. For two years, Service Repair Solutions used...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: July 2008
Microsoft
White Paper Raymond James Financial to Provide CRM Solution, Distribute Best-Practices Workflow Raymond James Financial employs over 3,000 financial advisors, 75 percent of whom are independent contractors. To attract and keep well-to-do clients, these advisors must apply...

Tags: Advertising & Promotion, Software, Raymond James Financial Inc., Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: August 2009
Microsoft
White Paper Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer...

Tags: Business Intelligence, CRM, CRM Solution, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Microsoft
Date: April 2008
Microsoft
Webcast Microsoft Dynamics CRM - Chill Factore Video Case Study Chill Factore is an indoor snow venue in northwest England modeled after Alpine resorts. Chill Factore implemented Microsoft Dynamics® CRM to track all transactions, purchases,...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Microsoft
Date: January 2009
Microsoft
Presentation Dynamics Collaborative Contact Center Demo Optimize communications with Microsoft Dynamics® and the Collaborative Contact Center.

Tags: Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software, It Operations

Sponsored by: Microsoft
Date: August 2009
Microsoft
Webcast Dynamics CRM Online High Five Sportswear Webcast For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management...

Tags: Advertising & Promotion, Corporate Communications, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Microsoft
Date: August 2008
Microsoft
Case Study Business Success - Microsoft Dynamics CRM Online Customer Showcase Read the following stories to see how businesses have achieved consistent and measureable improvement in their everydaybusiness processes in marketing, sales and customer service through...

Tags: Advertising & Promotion, Showcase Inc., Sales Strategy, Sales, Microsoft Dynamics CRM

Sponsored by: Microsoft
Date: December 2008
Microsoft

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