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Leverage your information to thrive - Your complete guide to best practice in information management
Help your company thrive in today's economy by learning how to leverage its most valuable asset: information. Read more in this eye-opening eBook....
Sponsored by: EMC
Date: June 2009 |
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BI and the Power of Choice
Download this eBook from Oracle and DMReview.com to learn how companies implement and use Business Intelligence (BI) in different ways to overcome challenges. (Oracle)...
Sponsored by: Oracle
Date: May 2008 |
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Choosing the Best CRM for Your Organization
Get tips for evaluating CRM systems for their functionality, ease of integration, customization features, and cost. (Oracle)...
Sponsored by: Oracle
Date: August 2007 |
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CRM Your Salespeople Will Love
Learn about a customer relationship management (CRM) offering that boasts documented successes and fosters high user adoption rates. (Oracle)...
Sponsored by: Oracle
Date: August 2007 |
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Live Webcast: Activate Today! Realize ROI with Intel® vPro™ Technology and LANDesk
Realize significant ROI savings-and recoup your investment in as little as 10 months-by activating your PCs with these proven technology solutions....
Sponsored by: Intel
Date: May 2009 |
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UCCXA - Cisco Unified Contact Center Express Advanced
View Available Dates and LocationsIn this course, you'll build on the knowledge and scripting experience gained
in the prerequisite...
Sponsored by: Global Knowledge
Date: January 2008 |
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Best Practices in the Call Center: A Customer Touch-Point Methodology
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "tou...
Sponsored by: Oracle
Date: January 2009 |
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Create Enduring Customer Relationships
In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to becom...
Sponsored by: Oracle
Date: January 2009 |
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Differentiate Your Company with Complete CRM
This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze resu...
Sponsored by: Oracle
Date: January 2009 |
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Empowerment as a Growth Strategy
There is a strong technology element to employee empowerment. All levels of management and customer-facing employees need to be empowered to serve the company on one hand...
Sponsored by: Oracle
Date: January 2009 |
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Making the Business Case for HR Investments
Explore how HR systems can provide strategic benefit to both the HR department and the business overall, for use in building a business case for HR investments. In additi...
Sponsored by: SAP
Date: June 2009 |
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HR Analytics Come into their Own
Read this article from EIU about HR analytics as a critical tool for keeping HR and orgainizational-development executives strategically oriented, and for presenting to b...
Sponsored by: SAP
Date: June 2009 |
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The Collaboration Advantage
In the global economy, the nature of business relationships is changing rapidly and executives at companies of all sizes realise the need to collaborate and partner more ...
Sponsored by: SAP
Date: June 2009 |
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Improving the Links Between IT and Consumer Service
Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service to both their interna...
Sponsored by: SkillSoft
Date: January 2008 |
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Enterprise 2.0 Case Study: Following Zappos
Zappos spends about $300,000 a year on utilizing the various tools of digital communications such blogs, microblogs and streaming video as customer interaction channels. ...
Company: ZDNet
Date: June 2009 |
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The Top 10 Secrets to Using Data Mining to Succeed at CRM
Companies that have successfully used data mining to boost their CRM efforts have a wealth of experience to share. This white paper provides 10 tips that your organizatio...
Company: SPSS
Date: June 2009 |
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Yaofang.com Builds a High Efficiency Platform for Customer Service
Yaofang.com wanted to expand the functionalities of the call center system to enable medical experts and staff to attend to customer queries through several channels and ...
Company: Oracle
Date: May 2009 |
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Software Vendor Boosts Productivity for Contact Centers With Unified Communications
Independent Software Vendor (ISV) ComputerTalk integrated its contact-center software with Microsoft Office Communications Server 2007 R2. With this solution, the ISV's c...
Company: Microsoft
Date: May 2009 |
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The Ultimate Question: How to Measure & Build Customer Loyalty
"Companies that achieve long-term profitable growth have Net Promoter Scores (NPS) two times higher than the average company."
—Bain and Company
Bu...
Company: Citrix Online
Date: April 2009 |
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Best practices for ensuring the highest ROI from voice self-service and IVR systems in tough economic times
In a challenging economic climate, customer loyalty separates the winners from the losers. As a result, businesses should demand more from the system that greets every cu...
Company: Tellme Networks
Date: April 2009 |
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EDS Drives Success for Its Clients With Accelerated Contact Center and Services Reporting
EDS wanted to help clients achieve success with high performance sales and marketing, customer care, and technical support contact centers and create efficiencies to redu...
Company: Oracle
Date: April 2009 |
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6 Steps to Designing and Delivering a Great Support Experience
In the support center, revenue is won and lost every day based solely on the quality of customer experience, not just price and product performance. And in today's wired ...
Company: Citrix Online
Date: March 2009 |
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OmniMatic Implements CRM Solution for Civil Construction Client and Triples Leads Generated
OmniMatic wanted to implement a customer relationship management solution for a client in the civil construction industry to provide an easy-to-use, intuitive log of all ...
Company: Oracle
Date: March 2009 |
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Application Maintenance and Support for a Fortune 100 Corporation
The client is a Fortune 100 Company; one of the world's leading providers of essential technologies to developed, developing and emerging countries. The client wanted to ...
Company: Softtek
Date: February 2009 |
Softtek |
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Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management System
Determining the right customer relationship management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can meet your b...
Company: Microsoft
Date: February 2009 |
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Kichler Lighting Reduces Call Center Volume by 38% With Web-Based, Self-Service Dealer Portal
As business grew, Kichler's customer service call centers faced large volumes of calls from individual dealers requesting information. Dealers would often call to check t...
Company: Oracle
Date: February 2009 |
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Security Bloopers: Five Common Mistakes
Wondering if you've adequately protected your network can cause sleepless nights. In the rush of your workday, what could you have missed? Sleep better by avoiding the co...
Company: Cisco Systems
Date: January 2009 |
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Michelin Provides Sales Force With 360-Degree View of Clients to Improve Competitive Intelligence
Michelin wanted to create an integrated vision of each client through the use of a Customer Relationship Management (CRM) tool that could be shared internally with market...
Company: Oracle
Date: January 2009 |
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Balancing Customer Intimacy with Self-Sufficiency
Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service?
...
Company: Citrix Online
Date: December 2008 |
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Choosing the Best Enterprise CRM for Complex Organizations
"As many as 85% of companies that buy CRM software to automate sales efforts don't pick the right tools..."
Gartner analyst Robert DeSisto
Many large comp...
Company: Inside CRM
Date: December 2008 |
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Microsoft Dynamics Webcast: Microsoft Dynamics CRM in the Contact Center (Level 100)
Microsoft Dynamics customers are expanding upon the traditional view of customer service and support as a cost center by using Microsoft Dynamics CRM to elevate their con...
Company: Microsoft
Date: December 2008 |
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Webcast: The Top 5 Ways to Save Money with CRM
Customer Relationship Management, or CRM, is highly regarded as an excellent solution for making money but often overlooked as an equally effective tool for saving money....
Company: TechRepublic
Date: December 2008 |
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Taming the Contact Centre Dragon, One Seat at a Time
India and China currently represent over one third of the world's population. Traditionally, India has been perceived as an underdeveloped nation, yet all market projecti...
Company: Dimension Data
Date: December 2008 |
Dimension Data |
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Priority Phone Service: A Lifeline for First Responders
U.S. Department of Homeland Security /National Communications System wanted to develop a service that allows emergency calls to go through, even when a crisis or natural ...
Company: Computer Sciences
Date: November 2008 |
Computer Sciences |
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The Elusive Work-Life Balance: Five Steps to Achieving Harmony With Workforce Management
The familiar terms 'flexible working' and 'work-life balance' hold different meanings for different people. For an employer, flexibility often means a way to ensure staff...
Company: GMT
Date: November 2008 |
GMT |
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The Virtual Support Center: Delivering Support Anytime, Anywhere
This new SupportIndustry.com white paper examines key benefits of a virtual support center, including significantly reduced costs improved service delivery and improved c...
Company: Citrix Online
Date: November 2008 |
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SOA ...Now What
The paper looks at the history of systems integration, workflow and BPM applications and the benefits possible from coupling SOA and BPM in todays contemporary IT landsca...
Company: DSt
Date: November 2008 |
DSt |
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Smarter Spending: A framework for evaluating the True Cost of Ownership of an IVR solution
Want to deliver a superior caller experience while lowering costs? Businesses looking to upgrade their Interactive Voice Response (IVR) system face investments in a numb...
Company: Tellme Networks
Date: November 2008 |
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Network Assessment Helps Re-Architect a Successful Future
For a company that provides over-the-phone interpretation from English into more than 150 languages 24 hours a day, seven days a week, network availability is extremely c...
Company: Verizon Business
Date: November 2008 |
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Convergys Case Study: American Savings Bank
Serving the islands since 1925, the American Savings Bank is now Hawaii's third-largest financial institution, providing full-service consumer and commercial banking thro...
Company: Convergys
Date: October 2008 |
Convergys |
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Case Study Webcast: How a top California School District Chose its Help Desk
Franklin-McKinley School District used to manage IT incidents on paper, then via spreadsheet. They tried a monolithic help desk system, but users complained that it was t...
Company: SchoolDude.com
Date: October 2008 |
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Experience Measurable Gains with Remote Services and Support
IT consultants and Professional Services (PS) organizations have much to gain with remote services and support delivery - namely reduced travel costs, increased margins a...
Company: Citrix Online
Date: October 2008 |
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Driving IT Help Desk Efficiency with Customer-Centric Remote Support
The IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That's why more companies are turn...
Company: Citrix Online
Date: October 2008 |
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Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?
In this document, you will discover the results of the largest-ever survey of enterprise and contact center employees. Their workflows reveal the silent but staggering co...
Company: Siemens
Date: October 2008 |
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Toptel Achieves Operating Efficiency and Improves Client Service With Remote Contact Center Capabilities
Toptel wanted to establish a flexible and scalable customer service system with the functionality required to establish a cutting edge contact center and integrate operat...
Company: Oracle
Date: September 2008 |
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- Showing items 1-40 of 757
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