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White Paper Best Practices in the Call Center: A Customer Touch-Point Methodology Improve customer satisfaction in your contact center -- while reducing costs -- with an approach that puts all client touch-points on one continuum.

Tags: Best Practice, Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Oracle
Date: January 2009
Oracle
Webcast Live Webcast: Enhanced Availability in a Virtual Data Center with the Dell PS Series and Microsoft Windows Server 2008 R2 Hyper-V Learn how to use the new features of Microsoft Windows Server 2008 R2 Hyper-V to boost the availability of your virtualized data center.

Tags: Data Center Virtualization, Virtualization, Virtual Data Center, Storage, Software

Sponsored by: Dell EqualLogic
Date: November 2009
Dell EqualLogic
White Paper Spend 3 minutes with free EBS ROI Tool - and Save Thousands See exactly how an Oracle EBS upgrade can lower your cost of ownership, deliver greater business intelligence, and improve capabilities company-wide.

Tags: Business Intelligence, Software, Pricing, Operational Accounting, Marketing

Sponsored by: IBM
Date: November 2009
IBM
White Paper Citizants: Bringing IT In-House Read how one company enhanced IT flexibility and scalability by creating an in-house virtualized infrastructure that will pay for itself in 18 months.

Tags: Citizant, Dell Computer Corp., Dell EqualLogic, Information Technology, Management

Sponsored by: Dell EqualLogic
Date: November 2009
Dell EqualLogic
White Paper Web 2.0 and Sales Process Management How can Web 2.0 systems and applications support management of your sales processes? Get valuable insights from leading sales professionals.

Tags: Internet, Oracle Corp., Sales, Sales Process, Sales Strategy

Sponsored by: Oracle
Date: January 2009
Oracle
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Case Study Dell Hardware and the Dell OEM Industry Solutions Group Help Kiosk Information Systems Customers Help Themselves Kiosk Information Systems needed a reliable computer platform to form the heart and soul of its kiosks. Dell OptiPlex GX280 - powered kiosks support multiple...

Tags: Dell Computer Corp., Hardware, Industry, Information System, Kiosk

Company: Dell
Dell
Case Study Kentucky School District Helps Special Needs Student Communicate and Learn With Mobile Technology From Dell Anderson County Schools wanted to make it easier for a student with severe cerebral palsy to communicate and take part in classroom activities. Previous attempts...

Tags: Dell Computer Corp., Hardware, Mobile, Notebooks, Notebooks & Tablets

Company: Dell
Date: September 2008
Dell
Case Study noax IPCs and VMT Control Systems, as Used in a Tunnel-Driving Machine The Bilfinger Berger construction company is a worldwide construction company. Their machines are used for advance preparations underground. During the machine operation, the workers and...

Tags: Berger, Computer, Construction, Construction Company, Productivity

Company: noax Technologies
Date: January 2008
noax Technologies
Case Study noax Industrial PCs Document the Operation of Semi-Finished Aluminum Extrusion Products When Marcus Bauereiss takes his visitors through the Aluminium Rheinfelden plant in Germany, one is reminded of early twentieth century, industrial plants. The hall contains...

Tags: Aluminum, Desktops, Hall, Hardware, PC

Company: noax Technologies
Date: January 2008
noax Technologies
Case Study noax Industrial PCs Document Order Allocations and Entries for a Producer of Meat and Sausage Products in Lithuania, Serving All of Europe The UAB Utenos Mesa Company covers the entire production chain of meat and sausage products. Privatization, which first plunged the company into a deep crisis,...

Tags: Allocation, Management, Meat, PC, Productivity

Company: noax Technologies
Date: January 2008
noax Technologies
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Case Study noax Industrial PCs: Lean and Reliable Production Data Management in Textile Finishing The historic town of Bamberg in Franconia has been the home of Bamberger Kaliko GmbH for over 135 years. To this day, Kaliko is an...

Tags: Data Management, Databases, Desktops, Enterprise Software, Hardware

Company: noax Technologies
Date: December 2008
noax Technologies
Case Study More Transparency in Meat Processing With 19?in.? Stainless Steel Industrial PCs The Nolke Group is made up of the two divisions Heinrich Nolke and Frischdienst Union, who, with strong brands like Gutfried and Menzefricke, are constantly...

Tags: Branding, Data Collection, Desktops, Hardware, Marketing

Company: noax Technologies
Date: November 2008
noax Technologies
Case Study Forklift Terminals for Prompt and Paperless Recording of All Stock Movements Erdinger Weißbrau was founded in 1886. It has been the property of the Brombach family since 1935. With an annual output of 1.45 hectoliters of...

Tags: Business Operations, Finance, Investment, Logistics, Stock

Company: noax Technologies
Date: November 2008
noax Technologies
Case Study Action Performance, the Official Trackside Merchandiser of NASCAR, Speeds Point of Sale Transactions Using a High Performance D-Link Business Class Wireless Solution To boost productivity and profits Action Performance needed to maximize that time and conduct as many transactions as possible within that three-hour window. As a...

Tags: D-Link Systems, Wireless, Software, Point-of-sale, Personal Technology

Company: D-Link
Date: April 2007
D-Link
White Paper X-Wire Resistive Multi-Touch Screens Resistive single-touch screens have been then workhorse of the touch screen market for 20 years. A primary limitation of resistive touch screens is its inability...

Tags: Components, Hardware, Keyboards, Monitors & Displays, Multi-touch

Company: SiMa Systems
Date: May 2008
SiMa Systems
White Paper Touchscreen Supply Chain A detailed understanding of the capacitive touchscreen supply chain is vital for customers considering touchscreen end products. The engagement model chosen should match the in-house...

Tags: Components, Supply Chain Management (SCM), Supply Chain, Software, Peripherals

Company: Cypress Semiconductor
Date: June 2008
Cypress Semiconductor
White Paper Usability Guidelines for Self-Service Touch-Screen Kiosks The self-service, touch-screen kiosk must be easy and simple to use by people who have little computer experience, a low literacy level, and no prior...

Tags: Components, Hardware, Keyboards, Kiosk, Monitors & Displays

Company: Fujitsu
Date: August 2008
Fujitsu
White Paper GlobalSTORE: Touch-Screen Point of Sale Software: Strategies for Evaluating the Technology High-tech, touch screen software has come of age at a time when many retailers are ready to upgrade their POS systems. Is it cost-effective for...

Tags: Components, Strategy, Software, Retail Company, Retail

Company: Fujitsu
Date: April 2008
Fujitsu
White Paper Digitizer Drivers for Windows Touch and Pen-Based Computers This paper provides information about digitizer drivers for Windows Touch and pen-based computers for the Windows family of operating systems. Windows Touch is the name...

Tags: Computer, Digitizer, Microsoft Windows, Microsoft Windows 7, Operating Systems

Company: Microsoft
Date: March 2009
Microsoft
White Paper Capacitive Buttons Fashion or Trend? Touchscreens are well integrated into modern commercial landscape. One finds them on mobile phones, grocery store check-out counters, ATMs, airport check-in kiosks, gas pumps, and...

Tags: Capacitive Technology, Capacitive Touchscreen, Components, Hardware, Keyboards

Company: Synaptics
Date: October 2009
Synaptics
White Paper Experiences of Supporting Local and Remote Mobile Phone Interaction With Touchscreen Based Situated Displays The use of mobile phones appears to provide a range of opportunities for supporting interaction with public displays. Furthermore, such interaction can help overcome some...

Tags: Cell Phone, Phone, Personal Technology, Peripherals, Monitors & Displays

Company: Lancaster University
Date: June 2009
Lancaster University

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